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Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting-edge laser technology safe, effective, and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.
Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!
Senior Assistant Clinic Manager ( Sr ACM)
5 ways we redefine work & give back to YOU!
We are committed to your growth
You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.
Work/Life Harmony
We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.
You will be led, not managed
The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.
Speak Up Culture
Let's face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.
We don't hire jerks
It's as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.
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Location: Tremont Street - Boston, MA
Job Type: Full-time
Compensation: $70,000 - $72,000 (+ Bonus Potential)
Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability
Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.
Physical Requirements:
This role requires long periods of standing. Individuals are required to lift and move inventory and other clinic assets.
About you:
-2 to 4 years of management experience
Job Summary
As the Senior Assistant Clinic Manager at the lab location, you're a key team member who inspires and leads by example. You will work directly with the Lab Clinic Manager to support all aspects of successful clinic operations, customer service-related initiatives and excel in understanding our clients' needs to provide curated & impactful skin care services for them. Through excellent client focus, you will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients and be outstanding in sales of the proper skin care products and services they require. A SACM is a caring leader and must have the ability to make informed decisions, solve problems thoughtfully in a critical and diligent manner, and effectively manage the store when the Clinic Manager is not present.
Reports To: Lab Clinic Manager
Responsibilities Include:
-Sales & Retention
-Create curated client experiences.
-Present & promote customized laser facials best suited for current and perspective clients' personal skincare needs.
-Discuss the importance or the skin care protocols & products suggested by the medical team.
-Establishes and maintain effective client retention processes.
-Work directly with clients to sell memberships and products.
-Celebrate the success of the clients' results.
-Can run clinic on own when Lab Clinic Manager is not present or training.
-Develop other team members including ACMs & NPs/RNs.
-Analyze KPIs to strategize clinic success.
Creating Curated Client Experiences
-Present & promote customized laser facials best suited for current and perspective clients' personal skincare needs.
-Discuss the importance or the skin care protocols & products suggested by the medical team.
-Establishes and maintain effective client retention processes.
-Celebrate the success of the clients' results.
Financial Accountability
-Assists Clinic Manager in meeting & exceeding revenue goals set for clinic.
-Use KPIs and propose action plans to elevate client experience.
-Plan and operate within the approved budget.
-Adjust staffing levels according to policy and standards.
Supporting Store Operations Success
- Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
- Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
-Establishes adequate staff to ensure timely patient visits.
-Strong communication skills, ability to multitask, and comfortability with computer/store systems.
Enhancing Skin Laundry Culture
-Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging.
-Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth.
-Understand opportunities and support the team to meet personal & clinic business goals every day.
-Upholds organizational relationships with Skin Laundry's "One-Team" Leadership Mentality.
Assists in the following:
-Orient and train new hires through the Skin Laundry Training at designated Lab Clinic
-Posting work schedule for clinics
-Review and authorizes timecards & time-off requests
-Ensures established inventory standards for all supplies and equipment
-Problem solves challenges and communicates solutions to appropriate personnel and departments effectively
-Maintains a safe work environment
-Partners with Clinic Manager in developing staff
-Completes employee evaluations as needed
-Personnel Development
Skin Laundry Company Culture Highlights
- Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
- Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
- Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
- Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.
Check us out on Comparably: https://www.comparably.com/companies/skin-laundry
Equal Opportunity Employer:
At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Accommodation Assistance:
Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com
Employment Agencies:
Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry's resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
