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Form of workJob Description
This is a remote position.
Position Title:Senior Applications Engineer
$86,250 to $143,750 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary:
The Senior Applications Engineer is responsible for maintaining multiple applications specific to BSS,
OSS, CRM and Customer facing systems.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
- Independently install, customize, and integrate both Linux and Windows servers in an enterprise
environment. - Create and maintain server monitoring and alerts.
- Collaborate with team members to conduct root cause analysis of issues, review new and
existing code and/or perform unit testing. - Identify ideas to improve system performance and impact availability.
- Resolve complex technical design issues.
- Create system documentation/play books and participate as a reviewer and contributor in
requirements, design and code reviews. - Serve as the subject matter expert on various software applications.
- Partner with experienced team members to develop accurate work estimates on work packages.
- May serve as a mentor on procedural matters to less experienced internal and third-party team
members. - Production Support for Application Outages.
- Support departmental processes, such as change management, incident management or
problem management. - Must be available to work regular business hours Pacific Standard Time.
- Must also be available to work on-call, evenings and weekends as needed.
- Performs other duties as required to support the business and evolving organization.
Qualifications:
- Bachelor’s degree in Software Engineering or Computer Science or equivalent work experience.
- Minimum of five years of application engineering and/or Operations.
- Experience with PowerShell, Bash, Ansible and Jenkins.
- Knowledge of web applications including Java, J2EE, JSP and EJB.
- Knowledge of web technologies including CSS, HTML5 and XML.
- Familiarity with Scrum and Agile methodologies.
- System knowledge of Spotfire, MS Dynamics, MS Insights, ELK a plus.
Knowledge, Skills, and Abilities:
- Ability to take a project from scoping requirements through actual launch of the project.
- Experience with mission critical, 24x7 systems.
- Strong knowledge of Linux Systems.
- Knowledge of Telecom Business Transactions.
- Knowledge of Telecom Order Management Systems.
- Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations. - Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
- Strong verbal and written communication, attention to detail, and organizational skills.
- Ability to work within critical deadlines.
- Ability to adjust to rapidly changing priorities and schedules.
- Ability to provide excellent customer service.
Work Authorization:
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment and Additional Information:
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office or
work from home setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require pre-employment drug screening.
Ziply Fiber is a drug free workplace.
