Senior Analyst - End User Services

Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
This role analyzes project data to ensure key activities (e.g., resource management, budgets, risks schedules, change control, etc.) are appropriately captured, reported controlled and improved. The Senior Analyst participates in scenario planning maximising existing data, past experience and organizational acumen to suggest different courses of action. The successful candidate must be a team player and have a solid understanding of resource, financial, demand, project and portfolio management processes, can assist with process and tool improvements, PPM tool reporting and data governance.

• Extracts data from a variety of sources for use in analysis, models and project development
• Completes ad-hoc reporting and data analysis using querying and data visualization tools
• Gathering of data, performing complex analyses, and being able to explain and display them in simple terms for broad understanding
• The expected analyses will require extraction, transformation, and analysis of raw data for inclusion in reports which assist IT Leadership in decision making
• Creates data governance process and manages practice and compliance to keep PPM, Financial and other data clean and accurate
• Create, design, and implement analytical models, data tracking, dashboard processes, that support initiatives using tools, methodologies, and files for analyzing and presenting data
• Perform data analysis in support stakeholder requirements

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in a quantitative field such as Business Analytics, Information Technology or 4 years of relevant work experience
• 3-5 years in program project management office with experience working with multiple projects
• Experience with statistical analysis, and modeling, statistical project management, analytics experience tools and concepts (i.e. SPSS, SAS)
• Familiarity with database interface tools, SQL and programming concepts
• Project management and SDLC methodologies, facilitates rollout adoption and execution of repeatable predictable, efficient processes that improve productivity
• General knowledge of various IT disciplines such as critical infrastructure, network, mobility, End User devices, Window OS, Mac OS, iOS, MDM, Voice, O365, Conference Room Collab Technology
• Experience in technical support for End Users: Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Collaboration Spaces, Corporate Real State, Critical Infrastructure, Information Displays Content Management/Distribution, and mobility platforms
• Proven proficiency with Spotfire, Tableau, Microsoft Excel, PowerPoint, MS Office Suite and CA Clarity PPM
• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Master's degree in a quantitative field such as Business Analytics, Information Technology

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.