Senior Accounts Receivables Specialist (Copy)

Be Part of Our Next Chapter  

 

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

 

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

 

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Senior Accounts Receivables Specialist role is essential to the business to convert the provision of goods and services provided to our customers into positive cash flows.  The main purposes of the role of issuing invoices to our customers as soon as possible via their requested communication channels as well as timely follow up, and if required escalation on any late payment is a critical role in ensuring the business remains cash flow positive. The AR role is also responsible to ensure that controls over debtor creation and credit limits are adhered to.  In addition to transactional posting, confirming the accuracy of balances through reconciliation procedures and using this data to drive operational performance improvements is key to the success of this role.  

Distributing the invoices to our customers via requested communication platforms

Direct email

Uploading via various automated/semi-automated platforms

Calculation and issuing of certain recurring invoices (Software)

Ensuring all work ready to be invoiced is recognized in the system and distributed to customers in a timely manner

Driving cash collection

Maintenance of a rolling tracker of what efforts have been performed by the business in recovering open invoices

Accurate and timely allocation of cash received against the invoices they relate to

Performing email and phone calls to chase aged debt

Working with the account managers on plans to collect on debts where initial chase activities have been unsuccessful.

Accurately setting up new accounts in the financial system, ensuring all controls are followed prior to the set up, including acceptance of our collection terms

Working directly with debt collection agencies or legal firms once decision has been made to escalate debt collection efforts

Reporting and business improvements

Reconciling AR and linked balances (Goods shipped not invoiced, Accrued income, deferred income) and ensuring all reconciling items or unusual balances in control accounts are followed up in a timely manner

Contributing to and presenting at meetings with local management and the SLT on the order to cash process and position.

Running various reports (GSNI, Open Sos) and working with the business to ensure items are invoiced as early as possible

Time to raise invoice

Minimizing number of customers citing invoices never received

Accuracy of invoices calculated by the function

Meeting DSO targets

Ensuring all debt is chased aligned with policy

Ensuring information is captured accurately to ensure internal personnel or external debt collection agencies have all pertinent information available

Minimize unallocated cash and investigate contemporaneously

Accuracy of debtor set up

Accurate monthly reconciliations performed with unusual items cleared on a timely basis

Reduction in time from job commenced to invoice raised - Shared with AM and PM teams

Degree in accounting or

5-10 years experience in a similar role

Attention to detail in transaction processing

Ability to communicate in a clear and empathetic manner with internal and external customers and build rapport in often difficult situations

Efficiency and time management in order to meet deadlines and KPIs

Ability to exercise the 4 Ds (Do, Defer, Delegate, Drop) in an independent manner in a developing control and process environment

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.