Senior Account Manager (Claims)

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as on the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted, and sustainable value chain that enables the most efficient production and logistics outcomes while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency, and profit to get the right products to the shelf at the right time and at the right price, creating more sustainable production and consumption outcomes.

We are looking for a Data and Claims Analyst who will play a critical role in supporting our Consumer Goods team. This is a role that will work with our amazing team, in the CPG space and business stakeholders, ensuring strong collaboration.

Here's how:

• Continue to advance their understanding of and become proficient within the food service industry as well as the use of various TELUS Toolsets.
• Maintain all aspects of the trade sales enablement platform, including providing trade/claims processing support and guidance for clients and fellow team members.
• Participate in customer trade claim demos and assist with training and knowledge sharing for the junior level team members on complex claims issues.
• Troubleshoot and address issues as they relate to the trade spend agreements and/or auditing, reconciliation of customer claims.
• Process manual and electronic claims from customers seeking reimbursements.
• Exercise great care and attention to detail to ensure accurate processing of claims.
• Communicate professionally to customers and trading partners to resolve claims.
• Have an understanding and become proficient in the food industry as well as the use of various TELUS Sales Enablement toolsets and databases.
• Assist with maintenance of the 1FS operator and distributor database, using the mapping queue to align records with the family tree to match with common industry segments/information and framework.
• Assist with the development, maintenance, and use of the Repeatable Best Practice Process documents (RBP's).
• Contribute ideas/facilitate ways for continuous improvements and efficiencies of software/services for the betterment of the toolset/customer.
• Microsoft Office experience is required, with a strong working knowledge of Excel and electronic data manipulation is a plus.
• Ability to work in a fast-paced, team-oriented work environment.
• Develop/maintain great relationships with the TELUS MDM Team.
• Perform other duties and projects as assigned by management.

What you bring to this role

• Bachelor's degree in a relevant field.
• Demonstrated proficiency in utilizing trade sales enablement platforms.
  • Extensive experience in providing support for trade and claims processing, including electronic and manual claims and reimbursements.
  • Exceptional ability to build and maintain strong relationships with clients and colleagues.
• Previous experience conducting customer trade claims demonstrations.
• Proven track record of training and mentoring junior team members.
• Skilled in troubleshooting issues related to trade spend agreements and auditing customer claims.
• Meticulous attention to detail throughout the claims process.
• Effective communication with customers, trading partners, and internal teams.
• Previous involvement in conducting weekly training sessions and maintaining documents to meet evolving customer expectations.
• Proficiency in Microsoft Office suite, particularly Excel, and adeptness in electronic data manipulation.
• Experience handling various mathematical calculations to be able to research, test and/or validate data and address claim data questions/issues.
• Background in the food industry.

Job Information
Location - Remote
Employment Type - Full Time
Career Stream Level - S4
The US base salary range for this position is $56k - $66k USD. This position may be eligible for a 6% performance-based BONUS. Our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.
Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.
In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

#LI-remote