Senior 911 Operations Engineer

Department Summary
DISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
DISH Wireless is seeking a Senior E911 Operations Engineer to join its Regulatory Engineering and Operations team. This role is responsible for the daily operations, testing, and troubleshooting of E911 Emergency Services for DISH Wireless and will report to the Head of Regulated Services.
The ideal candidate must possess a solid knowledge base and demonstrable prior experience testing, troubleshooting, and monitoring E911 technologies. The candidate must also have a good understanding of wireless E911 4G (LTE) and 5G (NR) call and text flows and must be familiar with E911 FCC regulations.
Prior working experience with Location-Based Services (LBS) technologies, including E911 vertical z-axis location accuracy and testing methodology, is highly desired.
A strategic part of the DISH Wireless business, this role presents a unique opportunity to work closely with various business units.
In this role, you will:

• Monitor and maintain the stability and performance of E911 systems
• Assess service impacts and support maintenance activities
• Diagnose and resolve technical issues related to E911 systems. Analyze logs and collaborate with internal teams and vendors to identify and mitigate issues
• Implement and test system enhancements, including new features, functionality upgrades, and break/fixes
• Implement best practices related to E911 Operations to maintain compliance with regulatory requirements
• Maintain accurate documentation, processes, and procedures for E911 Operations
• Participate in troubleshooting and Root Cause Analysis reviews and provide recommendations for process or system improvements
• Participate in E911 roadmap planning and vendor review discussions
• Define and implement Key Performance Indicators (KPIs) to track and report on E911 performance and compliance

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Skills, Experience and Requirements
As a successful Engineer, you will have:

• Bachelor's degree in Engineering, Science, Telecommunications, or related technical field, and a minimum of 5 years of wireless engineering or operations experience. Relevant job experience will be considered in lieu of a degree
• Strong technical knowledge and prior operational experience with emergency communication and location technologies, E911 and LBS systems, and telecommunications networks
• Familiarity with FCC Rules and Regulations related to E911 with the ability to operationalize E911 technologies in a way that maintains compliance
• Demonstrated career progression, both in increasing responsibilities and skill development.
• Good verbal, written, and critical thinking skills with the ability to serve other organizations and teams as a 911 technical consultant
• Ability to support periodic maintenance activities, be on-call, and oversee network change management and testing
• Understanding of E911 Key Performance Indicators (KPIs) required for performance tracking and reporting
• Experience with incident management and Root Cause Analysis
• Ability to independently support multiple concurrent testing and troubleshooting efforts

The ideal candidate will also have:

• Experience working with emergency service providers, Global Mobile Location Center (GMLC) providers, or public safety agencies is preferred
• Experience with Location-Based Services (LBS) and wireless accuracy testing is highly desired
• Experience creating KPIs, processes, and workflows
• Experience with FCC reporting
• Experience managing vendor and Public Safety Answering Point (PSAP) relationships

Salary Range
Compensation: $87,500.00/Year - $125,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.