Selling Plumbing Technician

POSITION SUMMARY

Do you want to be a part of a growing company that guarantees at least 40 hours a week base PLUS commissions and performance bonuses? We are looking for a Selling Plumbing Technician who combines technical expertise with a sales-oriented approach. Selling Plumbing Technicians will be responsible for providing exceptional service, repairs, and maintenance on Plumbing equipment and components while also generating sales leads and promoting our company's products and services. Your strong technical knowledge, excellent communication skills, and ability to identify sales opportunities will contribute to customer satisfaction and drive the growth of our business.

Our Mission at Malek Service Company is to improve the quality of lives in our community by providing state of the art home solutions. We offer an amazing team atmosphere as well as the opportunity for personal, professional and financial growth. Our Vision: we will improve the lives of 150,000 customers. We will develop 500 remarkable team members. Our Core Values are the backbone of our business and guide our hiring process: we have integrity, we are accountable, and we are disciplined, aligned, transparent and results-oriented.

We care about our employees just as much as we care for our customers. We've acquired an excellent reputation for performance and professionalism over our 30-year career. We take pride in our work, in our company, and in our community.

If you're looking for a career that wants to help you meet your max potential, apply today.

BENEFITS

• Year-round work, 40 hours guaranteed
• Company-provided uniforms, iPad
• Use of company vehicle with immense brand recognition
• Tool Account program

• Competitive pay
• Outstanding monthly bonuses
• Health, Dental, Vision, Retirement, Life & Disability
• 401K Matching
• Vacation Pay
• Continuing education and development
• Ability to move up within the company
• Personal, Professional and Financial Goal focused

OBJECTIVES

• Perform service, repair, and maintenance tasks on a wide range of Plumbing equipment, including water heaters, drains, piping and leaks in residential and commercial settings.
• Conduct thorough inspections of Plumbing systems, diagnose malfunctions, and provide recommendations for repairs or replacements.
• Communicate with customers to explain system issues, proposed solutions, and associated costs, ensuring transparency and addressing any concerns.
• Generate sales leads and promote the company's Plumbing products and services to customers, highlighting their benefits and value.
• Offer multi-option improvements and solutions to customer concerns.
• Collaborate with the sales team to identify potential upsell or cross-sell opportunities during service visits and effectively communicate those opportunities to customers.
• Provide accurate and detailed estimates and quotes for repair or replacement services, ensuring competitive pricing and profitability.
• Follow up with customers to answer questions, address concerns, and aid with scheduling necessary repairs or installations.
• Maintain a comprehensive understanding of the company's products, services, and pricing to effectively educate customers and promote value-added solutions.
• Stay updated on industry advancements, new technologies, and best practices in Plumbing equipment and fixtures to provide customers with up-to-date information and recommendations.
• Keep detailed records of service calls, customer interactions, and sales opportunities using appropriate software or CRM systems.
• Continuously strive to achieve and exceed sales targets, contributing to the overall growth and success of the company.

COMPETENCIES

• Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to customers and promote Plumbing products and services.
• Strong sales and customer service orientation, with a track record of successfully identifying and closing sales opportunities.
• Familiarity with Plumbing systems, components, and controls, including knowledge of a variety of brands and models.
• Ability to provide accurate estimates and quotes for repair or replacement services, taking into account labor, materials, and associated costs.
• Proficiency in using sales and CRM software to manage leads, track opportunities, and maintain customer records.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-up.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• Minimum of 3 years of experience in residential Plumbing services preferred
• Tradesman license required
• Must possess valid state driver's license and clean driving record

PHYSICAL REQUIREMENTS

• Standing, bending, climbing, sitting, small crawl spaces and heights
• Ability to spend prolonged periods of time standing, sitting, or walking
• Must be able to lift at least 50 lbs
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Requires the ability to raise, manipulate and maneuver tools, components and materials and handle a variety of items, equipment, control knobs, switches, etc.
• Work in high or elevated places and/or in tight spaces
• Ability to withstand hot and cold indoor and outdoor temperatures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Malek Service Company recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.