Self Check Out

Summary:
The Self Checkout Specialist first and foremost is responsible to our guests for building a reputation for Ultimate Service. He/she is the attendant for the Self Checkout registers. He/she is responsible for welcoming guests, engaging them in conversation, and educating them on the operations of the registers. He/she is responsible for constant monitoring and assisting guests and ensuring they have a positive experience.

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  • Key Responsibilities:
    
  • When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
    
  • Follows daily work schedule as assigned by management
    
  • Follows dress code in accordance with team member handbook
    
  • Greets and communicates politely to each guest on premises
    
  • Responsible for ensuring guests have a positive experience while using the Self Checkout registers
    
  • Must be attentive at all times to needs of guests and be ready and able to assist at all times
    
  • Must be attentive at all times to ensure all items are scanned at the register correctly
    
  • Properly ID customers per company policy when purchasing alcohol and/or tobacco products
    
  • Encourage guest participation in satisfaction survey
    
  • Encourage guest participation in rewards program
    
  • Encourage guest participation in promotional programs when applicable (e.g. Monopoly Game, Rewards Promotions, etc.)
    
  • Responsible for monitoring conditions of registers including cleanliness and supplies
    
  • Responsible for learning the procedures for all functions regarding walk-offs, voids, overrides, and all other interventions that may arise
    
  • Responsible for recording and troubleshooting any issues with the Self Checkout registers
    
  Performs other duties as directed by management
  
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    • Key Requirements:
      
    • Must maintain Alcohol Seller/Server Certification
      
    • Must have previous experience as a cashier
      
    • Must be able to multitask and assist multiple guests at one time
      
    • Must be able to initiate conversations with guests
      
    • Must be able to stand for long periods of time (up to 6 hours)
      
    • Must be available to work during the hours of Self Checkout operations
      
    • Ability to work at fast-paced but efficient and controlled manner
      
    • Ability to perform all physical aspects of checker/sacker/stocker duties including but not limited to bending, lifting, walking, squatting, climbing and at times running
      
    • Ability to operate all checking equipment, keep accurate records, count money and make change
      
    • Ability to lift to a height of 4 feet, items weighing up to 40 lbs. on a regular basis
      
    • Ability to accept supervisory coaching related to performance, work habits and attitude
      
    Ability to function as a team member and get along with others
    
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      This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
      OUR MISSION
      Ultimate Service Superior Performance Positive Impact