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Form of workJob Description
GENERAL DESCRIPTION
This is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic Security Systems.
POSITION RESPONSIBILITIES AND EXPECTATIONS
The Apprentice will shadow an experienced technician and learn the following:
- How to respond to service calls within his/her assigned area with objective of restoring system to full functionality.
- How to follow processes and procedures to ensure that all assigned service calls are handled properly in accordance with Tech Systems’ policies and procedures and are timely completed.
- How to communicate with Customer Service Representative regarding status, progress, and resolution of all assigned service calls.
- Assists with other technical support issues, as needed.
- Attends to other matters and duties necessitated by operations in his/her area and/or assigned by Service Manager, Regional Manager, or executive staff of Tech Systems.
MINIMUM QUALIFICATIONS
EDUCATION
High School diploma or equivalent
EXPERIENCE
Some electronics or low voltage background or education a plus.
Installation experience of card access and CCTV a plus but not required.
KNOWLEDGE, SKILLS, & COMPETENCY
- Must have good working knowledge of hand and power tools
Must be familiar with Microsoft Windows and Office products.
Must be detail-oriented and have excellent organizational skills.
Ability to work accurately and efficiently.
Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
Strong time management skills, including ability to meet deadlines.
Strong interpersonal skills, including, but not limited to, the ability to interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers.
Observance of all safety regulations and rules and ability to work in a safe and cautious manner.
DRIVER’S LICENSE
- Must have valid driver’s license.
Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier
PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing in excess of 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job requires driving and other travel.
