AddressResponsibilities:
- Ensures that an adequate on-call/Contingency security force is available to cover vacancies within the assigned portfolio
- Oversees the scheduling of Fusion Center, Security Officers, and supervisors at client sites; monitors the scheduling process to optimize operating results and minimize avoidable overtime
- Maintains site coverage at all times; tracks requests for time off to ensure site coverage; responds to emergency situations, call-outs, and absences;
- Audits Schedules to ensure accuracy in billing/invoice descriptions. Runs reports including extra coverage and overtime reports;
- Carry out Administrative functions. Ensures that accurate timekeeping, payroll, and billing data are posted in WinTeam system; verifies billing and payroll reports and corrects discrepancies; interfaces with mission assurance and payroll department to make corrections.
- Maintains current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion list; maintains records of qualifications, certifications, and training; coordinates on-site training requirements with site supervisor;
- Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing, and payroll inquiries
- May supervise security personnel and perform duties on behalf of management as delegated
- Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules;
- Recommends removal of Officers from posts based on client complaints, attendance problems, or other performance issues; advises management of any staffing problems
Qualifications:
- Able to handle highly confidential information
- Ability to prioritize tasks
- Ability to understand and maintain an expert working knowledge of payroll-related procedures, rules, and systems; and union contracts and labor laws as they pertain to payroll functions;
- Experience with payroll and timekeeping processes and software.
- Knowledge of and experience with Winteam software (HIGHLY Perferred)
- Self-motivated and able to work well within a fast-paced environment
- Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
- Must have full knowledge of how to use a computer (Entry level of computer experience will not be considered)
- Excellent verbal and written communication skills. Must be able to address questions and concerns in an informative and professional manner. Must be able to compose professional emails and notes
- Excellent organization and time management skills
- High level of proficiency with Microsoft Word, Excel, Outlook; and data entry and analysis;
- Strong analytical and problem-solving abilities;
- Strong interpersonal skills. Ability to be flexible and responsive to employees and other departments members
