Security Operations Manager

Unlock the Future as a Safety Operations Manager in Charlotte, NC!

Are you a visionary leader with a knack for optimizing operations and driving positive change? Do you dream of making a meaningful impact in the heart of an iconic city? If you're ready to take charge and be a catalyst for transformation, we have an extraordinary opportunity waiting for you!

Block by Block, where our mission is to breathe life and vitality into the heart of downtowns and historic cities is seeking to hire a dynamic person that can lead this team.

As a Block by Block Safety Operations Manager, you'll play a pivotal role in shaping the future of Charlotte and making it a destination of choice for all leading a team of Hospitality and Outreach Ambassadors.

What You'll Do: As our Safety Operation City Partnerships Operations Manager:

• Lead and inspire a team of dedicated professionals, driving operational excellence.
• Champion initiatives to enhance the overall visitor, business and resident experience.
• Collaborate with local stakeholders, businesses, and city officials to foster a sense of community and safety.
• Generates regular reports and written status updates for Charlotte City Center Partners and agencies.
• Develop and manage scheduling and deployment ensuring resources are allocated effectively.
• Gathers information to be used in updating and maintaining a calendar of upcoming events and demonstrations to be communicated to stakeholders.
• Monitor performance metrics and KPIs to measure the success of our initiatives.
• Be the face of the Charlotte Ambassadors, building positive relationships with diverse stakeholders.
• Proven experience in operations management, customer service, hospitality or related fields.
• Exceptional leadership and team-building skills.
• A passion for urban renewal and community development.
• Strong project management and organizational abilities.
• Excellent communication and interpersonal skills.
• The ability to navigate complex stakeholder relationships.
• A genuine commitment to making Charlotte an unforgettable destination.
• In-depth knowledge of best practices for writing business correspondence and a professional understanding of public relations and crisis management.
• Establishes and maintains quality control for communication via phone calls, text, radio and email.
• Ensures service expectations are being met through regular contact with customers; evaluates the quality of services by measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
• Actively engages customer representatives and stakeholders to discuss local public safety issues and to set a course for continual program evolution.

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Competitive salary and comprehensive benefits package. The opportunity to lead transformative projects that will shape the city's future. A collaborative and inclusive work culture. The satisfaction of knowing your efforts directly impact the vibrancy of our city.

Are you ready to be the driving force behind the transformation of this cool Downtown? Apply today and be part of our city's remarkable journey!

Elevate Charlotte, NC to a new level!

INSURANCE - Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident

PAID TIME OFF - Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law)

OTHER - 401K Retirement Savings Plan

HOLIDAYS - 7 paid

VACATION – Two weeks upon hire

401K - Eligible after one month of service

BIRTHDAY PAY - After one year of service

Job Type: Full-time

Pay: $82,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Employee stock purchase plan
• Holiday pay
• Yearly bonus
• Yearly pay

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to Commute:

• Charlotte, NC 28202 (Required)

Work Location: In person