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SalarySeeking experienced Security Officers to become an integral part of our team at a Luxury Hotel property in Cambridge. Part and full-time shifts are available for morning, afternoon, and overnight 8-hour shifts. The selected individual will patrol and secure assigned premises as well as identify risks to staff and patrons.
- Must possess at least 1+ years of hotel and/or concierge Security Officer experience.
- Strong writing and report-taking skills are required.
- Must be able to multitask and make appropriate decisions in difficult situations.
- Must be able to walk for extended periods.
- Must be customer-service orientated and have excellent hospitality skills.
- Must be willing to attend mandatory training.
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls to assist both guests and associates concerning safety, security, and hotel operations.
- Initiate and follow up with police regarding all investigations of crimes committed against property and persons.
- Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
- Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
- Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
- Maintain confidentiality when dealing with sensitive guest or associate issues.
- Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring the security of building doors, service areas, delivery areas, and grounds.
- Assist hotel management in emergencies by knowing all hotel safety procedures and leading/directing guests and associates to safety.
- Other duties as assigned.
