Security Officer Ii

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Schedule: Full-time Days
• Shift: 6am -6pm
• The community you will be caring for: AdventHealth Waterman -1000 Waterman Way Tavares, FL 32778

The role you will contribute:  

The Security Officer II performs security service duties through professional and positive interaction with the public, patients, employees, and administrators. Responds to a variety of calls; provides assistance in emergency and non-emergency situations. Investigates and documents (both electronically and written) safety hazards, incidents and criminal activities. Patrols designated areas to ensure the protection of the public, patients, employees and property of Florida Hospital. Is accountable to the departments chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day-to-day general duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Position requires completion and clearance from physiological and physical fitness screenings.

The value you will bring to the team:

• Supports all department/organization policies and administrative decisions
• Performs all security related tasks as assigned by Supervisor, and keeps Supervisor apprised of unusual activities and events
• Acknowledges and responds to alarms, determines source of alarm and provides proper assistance
• Learns applicable systems and responds to safety needs as directed by Security leadership. Properly utilizes and maintains all issued and operated equipment. Operates radio equipment, knows and understands radio codes, and complies with all applicable laws and department policies and procedures

The expertise and experiences you'll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

• Basic computer skills including Windows, Word and Excel
• Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions.  Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech, and hearing
• Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
• Computer literacy with ability to use basic hospital/security applications and information management systems required
• Good critical thinking skills, and ability to set and quickly reset priorities
• Able to work and train in an environment with occurring periods of crisis and stress
• Ability to recognize faces
• Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
• Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related problems
• Ability to identify recurring security operation issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on implementation of change
• Exceptional customer service skills and the ability to diplomatically handle stressful situations
• Demonstrates, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained.  Investigates suspicious activity or persons. Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events. Responds to events of varying degrees of vulnerability, including high vulnerability such as life-threatening events, natural disasters.
• Participates in activities not directly related to Security operations as approved by Security Management.  These may include transport and release of bodies from the morgue; patient escort; elevator recall checks; monthly fire extinguisher, panic alarm, and intercom checks; and special event setups.
• Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations. Administers initial first aid as appropriate and to the level of training attained.
• Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, fellow Officers and Security Operations Center to report crimes, incidents and safety related irregularities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training.
• Patrols assigned areas to provide security presence. Unlocks buildings/doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules/regulations, alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people/property to desired destination when safety of property or individuals is a concern.
• Monitors vehicle and pedestrian traffic on or in Florida Hospital properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law and releases them to the proper authorities.
• Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by Florida Hospital, department policy, or state law. Conducts annual security assessments (as assigned) of individual Florida Hospital properties to determine possible security risks.
• May float to various campuses to provide security support.

EDUCATION AND EXPERIENCE REQUIRED:

• Associate degree in security or law enforcement, OR
• Technical college certificate in a criminal justice or related field, OR
• One year of security, military or law enforcement experience
• State of Florida Class E driver's license and driving record in accordance with Florida Hospital policy

EDUCATION AND EXPERIENCE PREFERRED:

• International Association for Healthcare Security and Safety (IAHSS) Basic Training certification
• Basic Life Support (BLS) certification
• MOAB International - Management of Aggressive Behavior (MOAB)
• Personal Safety Training, Inc. - Handcuffing, or equitable national certification
• Personal Safety Training, Inc. - Pepper Spray, or equitable national certification
• Personal Safety Training, Inc. - Baton, or equitable national certification
• TASER International - Conducted Electrical Weapon
• Federal Emergency Management Agency (FEMA) training certificates