Address
Form of workAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Position Summary: The Security Officer provides protection for all persons and property safety within the organization and its environment. Provides customer service and ensures orderly parking. Responds to security needs of hospital personnel quickly and effectively.
Duties and Responsibilities:
Demonstrates Competency in the Following Areas:
1. Patrols Medical Center complex, including all buildings and grounds, to provide a visible deterrence in preventing criminal and prohibited activity (fire, accidents). Ensures safety and unauthorized entry, including inspecting doors, windows and locks to determine level of security.
a. At the beginning of an assigned shift the Security Officer will be in uniform and prepared for duty.
b. Each officer will be responsible for obtaining an update on activities of importance to department operations. This includes discussions with someone from the previous shift, and reading and signing the brief, operations and daily activities logs.
c. Officer will sign on with the Dispatcher.
d. Officers will report to the assigned area to relieve the previous shift at that location (i.e. Parking Lot, Emergency Department, Front Desk, etc.).
2. Responds quickly and effectively to all calls for service
a. Responds within a Seven Minute Window.
b. Prioritizes calls.
c. Reports Service Call Failure to Supervisor and/or Director
3. Ensures only authorized personnel are admitted onto hospital premises.
a. Work with CMMC service entities during VIP visits to; ensure parking accommodations, to minimize interruptions, and will adjust patrols of areas involved as directed.
b. Direct the handling/processing of Court documents, by Law Enforcement/Court Officials.
c. Work with Law Enforcement officials, acting in an official capacity, while maintaining confidentiality. Security will review emergency codes with Law Enforcement Officers that are on property for thirty (30) minutes or longer.
d. Ensure all weapons brought in to the facility, by those not authorized in their official capacity, are removed from the facility.
e. Issue and enforce Criminal Trespass Warnings.
4. Assures orderly, safe, and efficient access and parking for patients, visitors and employees as needed/upon request.
a. Escorts visitors, patients and personnel to and from parking areas.
b. Officers assigned to outside areas will patrol all parking locations and will report, on the proper written violation form, for non-compliance with hospital standing orders regarding parking.
c. Reports all safety concerns on the property outside including weather conditions that might impact parking or safe travel.
d. Provides standbys in parking lots as directed.
5. Assists motorists who become stranded on hospital property.
a. Provides assistance with jump start of vehicles with battery booster pack
6. Performs Dispatcher responsibilities.
a. Maintains all logs at the Information/Dispatch desk to include: Deceased Log, Security Log, etc.
b. Performs After Hours Visitor Sign-ins at the Emergency Department Security Desk
c. Performs Emergency Lock-Downs of CMMC, Bridgton and Rumford hopsitals via the CCURE monitoring program.
7. Responds in a timely manner and reports all incidents occurring on hospital property and submits an incident report after the investigation to the director by end of shift.
a. Serves as Security Code Responders (ie., Code Gray, Code Pink, etc.)
b. Serves as Campus Security Authority for the MCHP by responding to, and reporting all, Clery Act crimes
8. Writes accurate, clear and legible incident/Midas reports and documents investigative steps and results.
9. Responds to all emergency/alarm(s) calls for assistance, with a minimum of 2 Officers, to control behavioral issues, disorderly conduct or combative patients.
a. Responds to all trauma alert patients arriving in the Emergency Department
b. Utilizes verbal de-escalation and crisis intervention techniques
c. Utilizes Care & Restraint Techniques
d. Utilizes Active Shooter response techniques
e. Utilizes safe handcuffing techniques in extreme life threatening situations (only)
10. Conducts searches, at the request of staff, when reasonable suspicion has been established, to provide a safe environment for patients, visitors, and employees.
a. Assists with inspection of incoming/outgoing parcels
b. Utilizes Garrett Search Wand and search gloves as needed.
11. Performs Services to Departments/Practices, and patients to ensure safe handling of monies.
a. Performs pick up of bank bags from departments & practices and deposits the money at the bank as requested/scheduled.
b. Collects patient valuables, as requested, and places them in the Security Safe.
12. Assists with patient lifting/moving as requested, and at the direction of clinical staff.
a. Responds to requests for in-patient lifting assistance in a timely manner.
b. Assists with loading and off loading of patients utilizing Lifeflight of Maine Services.
c. Uses appropriate body mechanics and lifting techniques and will not attempt any patient lift unless all safety precautions (including having adequate help) are in place.
13. Escorts customers and employee as needed and requested.
14. Operates Security Department vehicles and bicycle in a safe and efficient manner at all times.
a. Must meet CMHC driving record criteria.
b. Must notify Director of any moving violations and/or traffic accidents in a timely manner.
15. Monitors the hospital using electronic security equipment (closed-circuit television, alarms, HUGS infant security system, etc.).
a. Serves as Infant/Child abduction responder.
b. Utilizes training in Security equipment (Access Control, CCTV, etc.)
16. Complies with and Enforces all organizational policies and procedures as assigned by Administration and the Security Director.
a. Reports all safety and fire hazards observed on routine patrols and inspections to appropriate personnel.
b. Minimum of 1 Safety Violation/Hazard reported per month.
c. Completes Maintenance Work Order Requests via the portal.
d. Reference Joint Commission /CMMC Safety policies when possible
e. Enforces proper wearing of Identification badges
17. Processing of Deceased Patients
a. Dispatcher gathers all necessary information prior to pick up of deceased patient.
b. Officer responds as requested for deceased removal and release in a timely manner.
c. Officer works with Nursing Supervisor, Lab and Outside Agencies to ensure all procedures occur prior to release.
18. Participates in performance improvement activities as requested (ie., Standard Work, Security tasks, etc.)
19. Performs switchboard responsibilities as directed:
a. Operates an electronic switchboard as needed, to route incoming calls and to place outgoing calls.
b. Provides census information to internal and external inquirers.
c. Demonstrates the ability to access language services upon request, including TTY services.
d. Knowledgeable of emergency codes to be used over the PA system, pager system and can send computer messages.
e. Provides hospital information and directions to patients/visitors as needed.
f. Demonstrates the ability to access a list of all facility staff on-call, including home phone numbers and pager numbers.
20. Demonstrates knowledge of the principles of growth and development over the life span. He/she shall be able to identify each patient's age-specific needs and promote a secure environment needed by the patient group.
21. Customer Services: Interacts with all individuals in a consistent manner, providing attention, support and assistance to foster an environment of exceptional personal service.
Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
a. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
b. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer's problem.
c. Conducts all work activities with respect for coworkers, including the maintenance of a ant an environment, fostering calmness during stressful situations.
d. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
e. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.
Departmental Requirements:
22. Adheres to uniform dress code, appearance is neat and clean.
23. Completes annual education requirements.
24. Completes assigned ICare training modules.
25. Completes NIMS ICS education courses as required.
26. Maintains regulatory requirements.
27. Reports to work on time and as scheduled, completes work within designated time.
28. Wears identification while on duty, uses computerized punch time system correctly.
29. Attends all staff meetings monthly, unless excused by Director. Reads and signs all monthly staff meeting minutes.
30. Represents the organization in a positive and professional manner.
31. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
32. Complies with all organizational policies regarding ethical business practices.
33. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
34. Completes and passes annual Fit For Duty requirements.
35. Completes the minimum training requirements weekly as directed by Supervisory staff.
36. Confidentiality: Maintains confidentiality of information at all times.
a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.
b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature.
c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent
d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.
37. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.
a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.
b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.
c. Uses proper body mechanics at all times as required by the physical demands of the position.
d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.
e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.
38. Expense Control: Performs job duties in a manner that maximizes expense control.
a. Uses supplies, equipment, and utilities in an expeditious manner
b. Consistently recommends methods to control costs while maintaining a high degree of customer service.
c. Performs job tasks efficiently and effectively resulting in no unplanned overtime.
Regulatory Requirements:
• High School Diploma or GED equivalent.
• Must possess a current, active Maine Driver's License with no court-imposed restrictions.
• This CMHC position must meet the criteria for evaluating vehicle operator suitability. It has been determined that this position requires either the operation of a system or leased vehicle or the use of a personal vehicle for business purposes on a regular basis an integral part of the job.
Must clear security checks:
A. No convictions for offenses that reflect behavior unsuited for security.
B. No convictions for violations of ME traffic laws that reflect abuse of intoxicating or impairing substances, or regard for public safety or general disregard for public law. (e.g. assault, theft)
Record checks include:
A. ME State Police Criminal History Files.
B. Department of Motor Vehicles Files
Language Skills:
• Ability to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.
Skills:
• Basic computer knowledge required.
• Knowledge of investigative procedures, de-escalating violence, hospital security, infant abduction and protection mechanisms preferred.
Physical Demands:
• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
• Must pass Fit For Duty requirements.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
Position Summary: The Security Officer provides protection for all persons and property safety within the organization and its environment. Provides customer service and ensures orderly parking. Responds to security needs of hospital personnel quickly and effectively.
Duties and Responsibilities:
Demonstrates Competency in the Following Areas:
1. Patrols Medical Center complex, including all buildings and grounds, to provide a visible deterrence in preventing criminal and prohibited activity (fire, accidents). Ensures safety and unauthorized entry, including inspecting doors, windows and locks to determine level of security.
a. At the beginning of an assigned shift the Security Officer will be in uniform and prepared for duty.
b. Each officer will be responsible for obtaining an update on activities of importance to department operations. This includes discussions with someone from the previous shift, and reading and signing the brief, operations and daily activities logs.
c. Officer will sign on with the Dispatcher.
d. Officers will report to the assigned area to relieve the previous shift at that location (i.e. Parking Lot, Emergency Department, Front Desk, etc.).
2. Responds quickly and effectively to all calls for service
a. Responds within a Seven Minute Window.
b. Prioritizes calls.
c. Reports Service Call Failure to Supervisor and/or Director
3. Ensures only authorized personnel are admitted onto hospital premises.
a. Work with CMMC service entities during VIP visits to; ensure parking accommodations, to minimize interruptions, and will adjust patrols of areas involved as directed.
b. Direct the handling/processing of Court documents, by Law Enforcement/Court Officials.
c. Work with Law Enforcement officials, acting in an official capacity, while maintaining confidentiality. Security will review emergency codes with Law Enforcement Officers that are on property for thirty (30) minutes or longer.
d. Ensure all weapons brought in to the facility, by those not authorized in their official capacity, are removed from the facility.
e. Issue and enforce Criminal Trespass Warnings.
4. Assures orderly, safe, and efficient access and parking for patients, visitors and employees as needed/upon request.
a. Escorts visitors, patients and personnel to and from parking areas.
b. Officers assigned to outside areas will patrol all parking locations and will report, on the proper written violation form, for non-compliance with hospital standing orders regarding parking.
c. Reports all safety concerns on the property outside including weather conditions that might impact parking or safe travel.
d. Provides standbys in parking lots as directed.
5. Assists motorists who become stranded on hospital property.
a. Provides assistance with jump start of vehicles with battery booster pack
6. Performs Dispatcher responsibilities.
a. Maintains all logs at the Information/Dispatch desk to include: Deceased Log, Security Log, etc.
b. Performs After Hours Visitor Sign-ins at the Emergency Department Security Desk
c. Performs Emergency Lock-Downs of CMMC, Bridgton and Rumford hopsitals via the CCURE monitoring program.
7. Responds in a timely manner and reports all incidents occurring on hospital property and submits an incident report after the investigation to the director by end of shift.
a. Serves as Security Code Responders (ie., Code Gray, Code Pink, etc.)
b. Serves as Campus Security Authority for the MCHP by responding to, and reporting all, Clery Act crimes
8. Writes accurate, clear and legible incident/Midas reports and documents investigative steps and results.
9. Responds to all emergency/alarm(s) calls for assistance, with a minimum of 2 Officers, to control behavioral issues, disorderly conduct or combative patients.
a. Responds to all trauma alert patients arriving in the Emergency Department
b. Utilizes verbal de-escalation and crisis intervention techniques
c. Utilizes Care & Restraint Techniques
d. Utilizes Active Shooter response techniques
e. Utilizes safe handcuffing techniques in extreme life threatening situations (only)
10. Conducts searches, at the request of staff, when reasonable suspicion has been established, to provide a safe environment for patients, visitors, and employees.
a. Assists with inspection of incoming/outgoing parcels
b. Utilizes Garrett Search Wand and search gloves as needed.
11. Performs Services to Departments/Practices, and patients to ensure safe handling of monies.
a. Performs pick up of bank bags from departments & practices and deposits the money at the bank as requested/scheduled.
b. Collects patient valuables, as requested, and places them in the Security Safe.
12. Assists with patient lifting/moving as requested, and at the direction of clinical staff.
a. Responds to requests for in-patient lifting assistance in a timely manner.
b. Assists with loading and off loading of patients utilizing Lifeflight of Maine Services.
c. Uses appropriate body mechanics and lifting techniques and will not attempt any patient lift unless all safety precautions (including having adequate help) are in place.
13. Escorts customers and employee as needed and requested.
14. Operates Security Department vehicles and bicycle in a safe and efficient manner at all times.
a. Must meet CMHC driving record criteria.
b. Must notify Director of any moving violations and/or traffic accidents in a timely manner.
15. Monitors the hospital using electronic security equipment (closed-circuit television, alarms, HUGS infant security system, etc.).
a. Serves as Infant/Child abduction responder.
b. Utilizes training in Security equipment (Access Control, CCTV, etc.)
16. Complies with and Enforces all organizational policies and procedures as assigned by Administration and the Security Director.
a. Reports all safety and fire hazards observed on routine patrols and inspections to appropriate personnel.
b. Minimum of 1 Safety Violation/Hazard reported per month.
c. Completes Maintenance Work Order Requests via the portal.
d. Reference Joint Commission /CMMC Safety policies when possible
e. Enforces proper wearing of Identification badges
17. Processing of Deceased Patients
a. Dispatcher gathers all necessary information prior to pick up of deceased patient.
b. Officer responds as requested for deceased removal and release in a timely manner.
c. Officer works with Nursing Supervisor, Lab and Outside Agencies to ensure all procedures occur prior to release.
18. Participates in performance improvement activities as requested (ie., Standard Work, Security tasks, etc.)
19. Performs switchboard responsibilities as directed:
a. Operates an electronic switchboard as needed, to route incoming calls and to place outgoing calls.
b. Provides census information to internal and external inquirers.
c. Demonstrates the ability to access language services upon request, including TTY services.
d. Knowledgeable of emergency codes to be used over the PA system, pager system and can send computer messages.
e. Provides hospital information and directions to patients/visitors as needed.
f. Demonstrates the ability to access a list of all facility staff on-call, including home phone numbers and pager numbers.
20. Demonstrates knowledge of the principles of growth and development over the life span. He/she shall be able to identify each patient's age-specific needs and promote a secure environment needed by the patient group.
21. Customer Services: Interacts with all individuals in a consistent manner, providing attention, support and assistance to foster an environment of exceptional personal service.
Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
a. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
b. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer's problem.
c. Conducts all work activities with respect for coworkers, including the maintenance of a ant an environment, fostering calmness during stressful situations.
d. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
e. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.
Departmental Requirements:
22. Adheres to uniform dress code, appearance is neat and clean.
23. Completes annual education requirements.
24. Completes assigned ICare training modules.
25. Completes NIMS ICS education courses as required.
26. Maintains regulatory requirements.
27. Reports to work on time and as scheduled, completes work within designated time.
28. Wears identification while on duty, uses computerized punch time system correctly.
29. Attends all staff meetings monthly, unless excused by Director. Reads and signs all monthly staff meeting minutes.
30. Represents the organization in a positive and professional manner.
31. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
32. Complies with all organizational policies regarding ethical business practices.
33. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
34. Completes and passes annual Fit For Duty requirements.
35. Completes the minimum training requirements weekly as directed by Supervisory staff.
36. Confidentiality: Maintains confidentiality of information at all times.
a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.
b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature.
c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent
d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.
37. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.
a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.
b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.
c. Uses proper body mechanics at all times as required by the physical demands of the position.
d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.
e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.
38. Expense Control: Performs job duties in a manner that maximizes expense control.
a. Uses supplies, equipment, and utilities in an expeditious manner
b. Consistently recommends methods to control costs while maintaining a high degree of customer service.
c. Performs job tasks efficiently and effectively resulting in no unplanned overtime.
Regulatory Requirements:
• High School Diploma or GED equivalent.
• Must possess a current, active Maine Driver's License with no court-imposed restrictions.
• This CMHC position must meet the criteria for evaluating vehicle operator suitability. It has been determined that this position requires either the operation of a system or leased vehicle or the use of a personal vehicle for business purposes on a regular basis an integral part of the job.
Must clear security checks:
A. No convictions for offenses that reflect behavior unsuited for security.
B. No convictions for violations of ME traffic laws that reflect abuse of intoxicating or impairing substances, or regard for public safety or general disregard for public law. (e.g. assault, theft)
Record checks include:
A. ME State Police Criminal History Files.
B. Department of Motor Vehicles Files
Language Skills:
• Ability to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.
Skills:
• Basic computer knowledge required.
• Knowledge of investigative procedures, de-escalating violence, hospital security, infant abduction and protection mechanisms preferred.
Physical Demands:
• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
• Must pass Fit For Duty requirements.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
