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Form of workWage Range:15.00-$25.00
ESSENTIAL JOB FUNCTIONS:
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
SIGNATORY ABILITY:
ACCESS TO SENSITIVE AREAS:
MINIMUM QUALIFICATIONS:
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction through prompt, efficient, and friendly service.
- Patrols/inspects WRC-assigned areas for irregularities or undesirable persons.
- Actively demonstrates safety and security measures that protect employees, guests, and WRC property.
- Monitors all activities for unauthorized removal of property.
- Promptly responds to accident/injury scene, providing first-aid and securing medical assistance as needed.
- Writes detailed reports on accidents, injuries, property damage, theft, and other business disruptions.
- Ensure inspection and maintenance of fire suppression systems.
- Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
- Observe and report violations of tribal, state, or federal ordinances/laws/regulations, where applicable.
- Inspect all areas for safety and fire hazards. Reports and logs information appropriately.
- Guards transfer of Casino assets.
- Transports employees to alcohol testing, or for medical attention as requested.
- Records accurate summary of daily activities.
- Participate in a drop team requiring physical agility and strength to maneuver heavy drop carts.
- Provide escort into sensitive areas for employees, visitors, and vendors as needed.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensure that the operation of equipment, tools, and materials is handled safely.
- Promote internal guest service standards through courteous and respectful behavior.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- Limited authority over employees/guests about maintaining order and protection of assets.
SIGNATORY ABILITY:
- Fills and credits for Pit as a runner.
- Jackpot verification.
- Keys for table drop, slot drop, and Bad Beat drop.
- Key distribution.
ACCESS TO SENSITIVE AREAS:
- Pit area upon request.
- Sensitive areas upon request in compliance with internal controls and job duties.
MINIMUM QUALIFICATIONS:
- Possess a valid driver's license with no history of motor vehicle-related citation or arrest conviction(s) within the last five (5) years in any state per WRC insurance requirements.
- Needs to manage multiple tasks simultaneously like monitoring/answering radio traffic, maintaining officer status and location logs through data input, and answering/transferring telephone calls.
- Needs to be familiar with and use basic Microsoft programs (Word, Excel, PowerPoint, etc.)
- Demonstrate report writing skills and abilities.
- High School Diploma or GED or Ten (10) years of experience.
- Obtain a CPR/First Aid certification within 90 days of employment.
- Customer service experience.
- Effective communication skills - verbally instructs, responds to questions, and has exceptional interpersonal skills and abilities.
- Push and maneuver heavy drop carts weighing approximately 600 lbs., for extended periods and lift to 20 lbs. Three employees man the drop carts at all times.
- Needs to walk, sit, or stand for up to three (3) hours at a time for the duration of an eight (8) hour shift in a smoke-filled noisy environment; perform repetitive motions with wrists, hands, and fingers; good visual and auditory acuity.
- Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees and guests.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
