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Form of workSummary
The Security Officer provides services to ensure a safe and secure environment for site collections, properties, facilities, visitors, and staff while delivering superior customer service. This is a public environment at the First Americans Museum and surrounding areas with corresponding levels of traffic (employees, visitors, customers, etc.). Federal Employee Health Benefits (FEHB) offered to full time & part time employees!
Essential Duties and Responsibilities
- Personally monitors either visually, electronically or audibly a variety of assigned areas, or grounds by working in a variety of assignments including but not limited to roving inside the facilities (this involves walking rounds periodically and in some cases frequently and may involve walking for an extended period of time), other locations deemed appropriate.
- Ensures own actions and those of others observe maximum level of safety and compliance.
- Will verbally de-escalate situations to ensure the safety of fellow employees, customers and clients.
- Reports and records data such as property damage, unusual occurrences, etc.in accordance with company policies and procedures.
- Warns violators of rule infractions and may apprehend or expel violators.
- Notifies on site individuals of visitors wishing to see them.
- Notify supervisor if safety and sanitation standards are not being met.
- Other duties that are pertinent to the department or unit's success also may be assigned.
- This position has no supervisory responsibilities.
Qualifications
- High school diploma or GED equivalent.
- At least two (2) years of security, law enforcement or military experience is preferred.
- Must have or obtain a State of Oklahoma Security Guard License.
- CLEET certification required.
- Must be able to cooperate and work as part of a team with fellow employees, customers and clients.
- Must be able to make decisions in the moment with little to no supervision.
- Safety oriented as this is a safety sensitive position.
- Contract requires employees to speak, understand, read and write English. Ability to speak, understand, read and write Spanish preferred.
- Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor. Frequently exposed to both cold and hot weather conditions.
Noise level: Moderate
Description of environment: This is a public manufacturing plant environment.
Must constantly be able to stand, sit, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.
Physical requirements: Must be able to lift and move up to 50lbs.
Competencies
- Customer Service - Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
- Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes incident, logs and other reports clearly; able to read and interpret written information.
