Security Gate Technician

The Service Gate Technician is responsible for on-site installation, service, maintenance, warranty, and repair of various security-related equipment. The technician will provide training to customers on equipment operations and maintenance tasks. This position is safety-oriented and works independently on a case-by-case basis, working one-on-one with the customer to resolve a service interruption. The Controls Technician must have strong mathematical, organizational, and problem-solving skills.

Essential Duties & Responsibilities:

• Provide customer support and end-user equipment operations training
• Service and maintenance of various gate operations. Other security-related equipment as well.
• Respond quickly to customer inquiries, problems, and concerns
• Communicate and document all maintenance and repair items
• Utilize networking systems (IP address, computer networks, radio frequencies, IP Cameras, Access Control)
• Send daily status reports to appropriate supervisors.
• Verify material, tool, and equipment needs, as necessary for jobs
• Promote training & growth among the team
• Strive for excellence in Company safety and quality work standards.
• Promote excellent housekeeping of job site, tools, vehicles, and equipment.

Skillset:

• Mathematical and organizational skills
• Three years in the field experience with security and barrier systems
• Certification with all major gate and security manufacturers
• Computer, Internet, and software knowledge
• Cognitive functions and problem-solving skills
• Research, analysis, report development, and documentation skills
• Analytical and assessment skills
• Knowledge and skills in:
  • Low Voltage Systems
  • Sensor calibration
  • Programmable Logic Controls (PLCs)
  • Mechanical and hydraulic systems
  • Troubleshooting of vehicle barriers and gate systems
  • Guiding end-users for solving problems
  • Safety practices when working with barriers
  • Mechanical devices, electrical devices, and traffic patterns
  • General construction processes
  • Project Logistics
  • CCTV and Access Control Systems

Work Schedule:

• Full-time position, with some nights and weekends required.
• On-call availability for emergency repair services.

Working Conditions:

• Must have physical condition and stamina sufficient for prolonged standing, assist in lifting, carrying, and moving objects weighing up to 100 pounds, with hearing and eyesight acuity to detect machinery noises, read gauges measurements, and properly utilize equipment provided.

• Conditions vary with the seasons and type of work being conducted. Must be willing and able to work in extreme temperatures (below freezing and over 100*F) and in dangerous/hazardous environments in this industry.

Compensation and Benefits:

• Competitive wage based on experience.
• Retirement savings plan

EEO Policy:

As an employer, we do not discriminate against any employee or applicant because of age, race, creed, color, religion, gender, sexual orientation, gender identity/expression, natural origin, or veteran or disability status. Our policy is to comply with all applicable national, state, and local laws about nondiscrimination and equal opportunity.