Address
Form of work
SalaryIt takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?
- There are 2 Senior Account Rep positions ($20/hr) beginning at the beginning of April, working 20 hours/week until August then 5-7 days/week; all other positions ($18/hr) begin in early August
The Role
To provide customer service and enhance the USTA's image by following customer service policies and procedures
- Respond to general customer inquiries, invoice questions, and customer complaints by phone, email and chat in a prompt, efficient, and professional manner
- Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
- Provide all guests with ticket access info, plan information, and mobile delivery
- Skillfully interact with fans of the US Open and USTA Staff to provide a positive experience
- Assist Ticket Staff with various projects. Projects may include:
o tracking and reporting of ticket sales and/or availability
o shipping through FedEx shipping system
o price checking - Other duties as assigned
REQUIRED QUALIFICATIONS
- Available to work for the full duration of the US Open tournament (3 weeks from August 19
through September 8), including nights, and weekends and available to work 12+ hour shifts - Ability to learn quickly and work efficiently and computer proficient to access/update
customer records - Working knowledge of Google Suite and Microsoft Word, Excel and PowerPoint
- Maintain a positive, outgoing demeanor, adhering to the core expectations of our team at all
times and possess ability to work as part of a team and get along with coworkers - Ability to remain calm and focused in a fast-paced environment and during stressful situations
- Arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
- Willing and comfortable working part of daily shift outdoors in various weather conditions in
late August/early September - Personable and proactive in providing assistance to all guests with the highest level of
customer service - Excellent communication skills with thorough understanding of written and spoken English
PREFERRED QUALIFICATIONS
- Experience working in a Ticket Office for major sporting event, team or venue
- Previous experience working in hospitality, sales or in a call center
- Bilingual is a plus, but not necessary
- Knowledge of ZenDesk, Ticketmaster Archtics (or similar ticketing system)
Salary: $17-20 per hour; overtime eligible
$35 daily meal allowance during the US Open tournament (via credential)
