Substitute Order Taker

The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide excellent service at all time to all of our guests
• Assist guest courteously and efficiently, provide service to accommodate any guest’s request.
• Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails.
• Do all the side works and preparations of the equipment's for the continuation of the operation
• Be responsible for taking accurate F&B guests orders over the phone and placing it in the InfoGenesis system
• Demonstrate a pleasant telephone etiquette when taking orders and quoting the right timings for delivery
• Check accuracy of order input to ensure it is complete before sending to kitchen.
• Anticipate guest needs, as to where guests will never have to ask for anything
• Open and close checks correctly and make sure that reports match correctly by the end of the day
• Communicate effectively with servers and chefs on special orders
• Be responsible for taking decision during absence of management
• Check on daily amenities ordering, assigning of rooms, deliveries and charges
• Keep the office organized and daily paperwork filed and updated
• Attend food and beverage training classes
• Deliver all checks and report to the appropriate place at the end of a shift according to rules
• Setup and maintain the In Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend all pre meal/communication meeting
• Attend monthly department meeting
• Perform side work duties include

• Copies of paper work
• Small assigned projects

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Pay range: $28.32 to 37.77 per hour.