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Form of work
SalaryJob Title:Ticketing Assistant
Reports to: Director of Ticketing
Classification: Full-Time, Seasonal
Status: Non-Exempt
Summary: Assist the director of ticketing in managing ticket sales prior to and during the Kentucky Three-Day Event.
Essential Duties and Responsibilities include the following:
- Answer the Ticket Phone Line during normal business hours (9 am to 4:30 pm), listen to voicemails and respond and/or forward to appropriate contact.
- Respond to e-mails daily.
- Process ticket orders received through phone, email, and mail into the Etix ticket system daily. Organize ticket packing in weeks leading up to the Event.
- Organize attendee lists for Five Star and Lexington Club.
- Organize ticket and wristband numbers and distribute for all Hospitality Clubs.
- Ensure mailing of Hospitality, Preferred Parking and Tailgate passes.
- Provide Great Customer Service to all people who contact the ticket office.
- Organize all orders and document in Etix System to include: Ticket Sales, Donation, Certificate Redemption, Profile Creation, and Owner, Sponsor & Competitor orders file creation
- Distribute Event passes to the KY Horse Park and National Horse Center.
- Update and communicate daily ticket sales.
- Organize Event Box Office volunteers for Event including pack & move, setup and return.
- Update all order forms and information sheets and upload to shared file.
- Other duties as assigned.
Requirements
Must
- Must be available to work the Event Week, April 22 – 28, 2024
- Overtime required April 22 – 28, 2024
- Must be able to lift 35 lbs.
- Attend Monthly Board Meeting, after hours
Preferred
- Experience in Microsoft Office (Word, PowerPoint, Excel)
- Customer Service Experience
- CRM Experience
- The ability to adapt rapidly in a fast-paced team environment
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Schedule:
- Day shift
- Weekends as needed
Ability to Relocate:
- Lexington, KY 40511: Relocate before starting work (Required)
Work Location: In person
