Seasonal Teller

Position Summary: This position is responsible for processing basic teller transactions and answering customer questions while supporting various branch locations. This position follows the standard break schedule of local Universities and Colleges, i.e. summer, fall and winter breaks.
Primary Duties

• Deliver exceptional customer service while performing a variety of customer transactions and inquiries (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Support accomplishment of branch sales goals by identifying customer needs and promoting/selling products and services to include cross selling products/services to expand customer relationships.
• Adhere to operational guidelines to include cash handling, balancing, and work quality standards as outlined in the Cash Handling, Over/Short, and Teller Accuracy policies.
• Maintain strong knowledge of the bank's products/services, pricing, and customer relationship management software.
• Complete all required training courses.
• Perform all other duties as assigned.

Minimum Educational & Experience Requirements

• High school diploma
• Cash handling experience preferred

Minimum Skill Requirements

• Ability to successfully complete teller training program and any other training programs
• Excellent customer service skills, including customer confidentiality
• Cash handling and transaction accuracy
• Ability to work effectively on a team
• Strong organizational skills and attention to detail
• Excellent written or oral communication skills
• Ability to work all branch hours, including evenings and weekends
• Comfortable with a fast paced environment

Physical Demands
In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous visual review of customer accounts/information on computer screen
• Frequent need for analytical and critical thinking
• Frequent high stress periods of high volume work and customers
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

Work Environment

• Branch environment with travel to other branches included

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)