Seasonal Reservations Associate

Outside Brandsis committed to enriching lives by connecting people to exceptional places, products, and experiences!

Seeking a high-energy, creative, and task-oriented Reservation Specialist to join our team. Responsibilities include answering phones, selling programs, and taking reservations.

Our ideal candidate will be “*_Humble, Hungry and Smart*_”, have excellent communication skills, both written and oral, be able to effectively manage multiple initiatives, and be open to providing and receiving feedback to our team. If you have these skills and meet or exceed our qualifications below, we would love to meet you!

Please submit your cover letter and resume and tell us what makes you an exceptional candidate. This position is full time and will work in office with our creative team in Hilton Head Island, SC.

Position Responsibilities: Assist the Reservations Team with various tasks to include but not limited to:

• Answer phones, sell programs, and take reservations.
• Forward calls as necessary.
• Inform Reservations Manager or Director of Program Operations of all booked programs needing guide/captain assignment.
• Keep track of guide, captain, and boat assignments to ensure all trips are covered.
• Respond to any customer reservation issues.
• Monitor weather conditions and communicate with guides, captains, and customers.
• Communicate with captains and guides with updates on trips, boats, etc.
• Communicate with concierges regarding guest reservations.
• Attend periodic all-staff meetings.
• Support an environment of learning and trust by acting as a positive role model.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree (B. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Reservations software; Database software; Internet software; Spreadsheet software and Word Processing software.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• customer service: 1 year (Preferred)

Ability to Relocate:

• Bluffton, SC 29910: Relocate before starting work (Required)

Work Location: In person