Seasonal Guest Service Ambassador

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a REIT that owns and manages office, retail and multifamily assets in Manhattan and the greater New York metropolitan area. ESRT owns the iconic Empire State Building - "the World's Most Famous Building" - and the newly reimagined Empire State Building Observatory that was named #1 attraction in the US, and #3 in the world, in Tripadvisor's 2022 Travelers' Choice Awards: Best of the Best. The company is a leader in healthy buildings, energy efficiency, and indoor environmental quality and has the lowest greenhouse gas emissions per square foot of any publicly traded REIT portfolio in New York City. As of December 31, 2022, ESRT's portfolio is comprised of approximately 8.9 million rentable square feet of office space, 741,000 rentable square feet of retail space and 721 residential units across three multifamily properties. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, Twitter and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

To learn more about Empire State Realty Trust, visit esrtreit.com and follow ESRT on Facebook, Instagram, Twitter and LinkedIn.

POSITION SUMMARY

Responsible for guiding all Observatory guests throughout the experience from the Observatory Lobby to the 86th/102nd Floor and back down to the Main Lobby.

RESPONSIBILITIES

• Speaking and guiding Observatory guests throughout the attraction providing clear directions in a friendly and positive manner
• Answering guest questions in rapid and consistent succession
• Taking customer complaints and directing them to the appropriate personnel
• Maintaining high levels of enthusiasm during entire shift
• Reliability and punctuality
• Standing outside in all weather conditions for short periods of time
• Monitoring the staircases as guests walk up or down
• Observe and report any improper conditions within the assigned workspace
• Adhering to all uniform and grooming standards (i.e. no visible tattoos, hair appropriate length, clean shaven, good hygiene, and following a uniform wash cycle)
• Following ESB policies and management directives

OTHER FUNCTIONS

• Answering guest inquiries over the phone and redirecting phone calls as needed
• Setting up stanchions and properly aligning them to suit guest traffic
• At management's request, preparing written reports of unusual activities
• Upon request, pleasantly assisting guests with non-ESB related inquiries

EDUCATION

High school diploma or equivalent preferred. Experience in positions requiring customer service and communications preferred.

REQUIRED SKILLS / ABILITIES

Must be fluent in English and be a good communicator. Ability to speak a second language preferred.

POSITION REQUIREMENTS

• Availability to work days, nights, weekends and holidays as early as 4:45am or as late as 2:15am
• Must be able to stand for the duration of an 8-hour shift
• Must be able to work on high floors and travel in tight spaces such as elevators
• Must be able to read and follow a post assignment schedule

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value - in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic -you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable - you take a strong sense of ownership and accountability over your work
• Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
• Curious - you consistently look for new ways to work smarter, not just harder
• Ethical - you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
• Positive - you possess a service-oriented attitude with excellent follow through

The starting salary for this position is $21.0120.

This job description is not intended to be all inclusive and is subject to change by ESRT Observatory TRS, L.L.C. at any time.