Seasonal Front End Pool Staff

Swimming is a much-anticipated summertime experience! Be a part of providing that opportunity in a safe and fun environment to our community! The pool is open from 6:00am to 7:45pm daily with a mix of lap, open swim, and lessons. Hours per week vary by positions.

Front End staff provide support to pool operations, aid in the response to emergencies, and offer pool guests excellent customer service throughout their visit. Front End are responsible for the operations and facilities of the pool house, concession stand, front outside grounds, and locker rooms.

Minimum Age is 14.

• Be professional and prepared. This includes being dressed in uniform (Menasha Pool shirts and athletic clothing with appropriate footwear.) Be prepared with water bottles to ensure safety and health during heat.
• Be polite, courteous, and knowledgeable of all pool rules, software processes, EAP response, policies, and procedures. Provide exceptional welcoming customer service. Offer a helping hand whenever possible.
• Be aware of any scheduled special activities at the pool and Parks and Recreation special events. Maintain accurate marketing for these events on bulletin boards and TV screen. Provide support as directed during these events.
• Participate in pre-season and regularly scheduled emergency procedure drills and additional trainings.
• Know your role (depending on location) in an EAP response and ensure that you're prepared at all times.
• Communicate efficiently with fellow staff who are transitioning jobs or shifts.
• If LG certified, perform lifeguard duties when assigned or approved by the manager on duty.
• Seek out additional duties or provide support to busier sections when time and foot traffic allows.
• Be proactive (take all steps to prevent accidents) rather than reactive. Be assertive, aware, and consistent when enforcing pool rules.
• Knowledge around safe practices with food handling and ensure the food safety practices are being followed.
• Provide support to swimming lessons as directed.
• During a shift, routinely check locker rooms, lobby, and restrooms and perform clean-up as needed.
• When checking in pool guests or transitioning to other roles, be on the lookout for hazardous situations and take necessary actions to prevent accidents. Keep all safety equipment in good repair and keep the pool area free of debris.
• Be responsible for routine maintenance and cleaning duties as assigned, including clean-up tasks at the end of the night.
• Answer phone calls and provide customer service as conversation requires.
• Follow all money and computer policies and appropriate practices.
• Be responsible for routine maintenance and cleaning duties as assigned, including opening and closing tasks.
• Do not leave an area unsecured or unstaffed. Ensure there is coverage at all times.
• Keep a lost and found box, pick up litter and keep bathrooms supplied with paper products.
• Communicate to other staff members on concerns, updates, and other helpful information.

• An understanding of facility characteristics, rules, policies and procedures
• Ability to adapt to changing circumstances and be flexible enough to make accommodations for unforeseen events.
• Have excellent communication skills, decision-making skills, and a confident ability to speak with the public and provide good customer service.
• Willingness to build effective and supportive working relationships with staff and pool guests
• Proper handling of money and proper food safety practices.
• First Aid and CPR certification. Certification classes provided. Upload certification if you have.
• Minimum Age is 14.

Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk up stairs, talk and hear
• Ability to work in varied environment conditions
• Ability to lift up to 30 pounds
• Stamina to stand or sit for long periods time

Function of Position Description

This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and abilities as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any supervisor to assign, direct, and control the duties of employees under supervision. The City of Menasha retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgement.

This job description is not a contract for employment.

The City of Menasha is an equal opportunity employer, in compliance with the American Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Employment Type: Seasonal