AddressThe Seasonal Associate is an essential member of the Hertz Local Edition team. As a brand ambassador, the Seasonal Associate will gain marketable skills and learn about all aspects of management, customer service, and sale while facilitating the fastest, easiest, and most valued rental car experience for our Customers.
Wage: $18.50/hr
The key responsibilities and accountabilities for the incumbent are to:
Supporting achievement of location sales and margin goals
Ensuring positive customer experience, making Hertz #1 in car rental company experience
Achieving individual sales goals and customer service goals
Growing sales utilizing business-to-business sales tactics
Upholding company standards by ensuring cars are presentable to customers
Clean and service facilities/vehicles to ensure customer satisfaction
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
Ensure optimal operational efficiencies to provide customers the best rental car experience
Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
Assist customers with various post rental inquiries that involve the rental and billing process
Support delivery services business by delivering products between businesses and local customers within assigned geographic area
Load, transport, and deliver items to clients or businesses in a safe, timely manner.
Ensure items are delivered in proper condition.
Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Assist with loading and unloading items from vehicles.
Adhere to assigned routes and follow time schedules.
Abide by all transportation laws and maintaining a safe driving record.
Prepare reports and other documents relating to deliveries, as needed.
Must have a smartphone and the ability to navigate an application and use GPS mapping application
Must be able to lift up to 50 lbs.
Professional Experience:
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Must have a valid driver's license, be 20 years of age, with an acceptable driving record
Knowledge:
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
