Scheduling Coordinator/New Patient Coordinator (On The Job Training Option)

Join Our Incredible Team as a Scheduling Coordinator and New Patient Concierge!

Are you a true people person with a passion for delighting others? Do you thrive on delivering exceptional customer service that leaves a lasting impression? Would your friends describe you as fun and high energy? If so, we have the perfect opportunity for you! Our dynamic and passionate orthodontic practice is seeking a talented individual to join our team as a Scheduling Coordinator and New Patient Concierge.

Hours: Monday-Thursday, 8-5

About Us:

At Anchor Orthodontics, we are more than just an orthodontic practice; we are a family dedicated to creating beautiful smiles and unforgettable experiences for our patients. Our team is bursting with energy, enthusiasm, and a love for fun, making our workplace a joyous environment for everyone.

Role and Responsibilities:

As our Scheduling Coordinator and New Patient Concierge, you will play a crucial role in enhancing our practice's brand, building lasting relationships with our patients, and making their journey to a perfect smile a delightful one. Your responsibilities will include:

• Scheduling new patient consults: You will handle information gathering over the phone when new patients call to schedule, and follow up from the phone call to confirm any missing information like insurance details. The new patient phone call is the most important call in our office, and sets the stage for the entire patient experience!
• Patient Delight: Be the smiling face and warm voice that welcomes new patients to our practice. You will take all new patient phone calls to get patients excited about what to expect and pumped up to meet our amazing team to start their orthodontic journey!
• Customer Service Extraordinaire: Provide exceptional customer service to existing patients, ensuring they receive personalized care and support throughout their treatment journey.
• Scheduling existing patients: Both in-person at the completion of an appointment as well as over the phone, you will schedule a patient's next visit.
• Collaborate with our entire team: We are a no "not my job" office, meaning we all jump to help one another when we are able and where we can! Sometimes our marketing coordinator may need help dropping off thank you packages to our referrals. Sometimes our assistants may be running behind and need you to walk a patient to their treatment area. We occasionally volunteer in the community and love to have our team work our booth at these events to share our brand with others!
• Travel and Learning: Occasionally, you will have the exciting opportunity to travel for learning and professional development, enhancing your skills and knowledge to deliver even better service.

Qualifications and Skills:

We are seeking an exceptional individual who embodies our values of compassion, positivity, and dedication to patient care. The ideal candidate will possess:

• A passion for customer service and creating memorable experiences for others.
• Excellent communication skills, both in person, through email and text, and over the phone.
• Strong organizational abilities to handle various tasks efficiently.
• A genuine love for working with people of all ages.

Perks and Benefits:

Working with our team means being a part of something truly special. We offer:

• A supportive and collaborative work environment where your ideas are valued.
• Competitive compensation and opportunities for growth within the practice.
• Access to training and workshops to sharpen your skills and expertise.
• Opportunities to attend industry events and conferences, combining work with adventure!

How to Apply:

If you are ready to embark on an exciting journey with a passionate team, please send your resume and a brief cover letter highlighting why you are the perfect fit for this role to hello@courtneylavigne.com. In your cover letter, feel free to showcase your creativity, personality, and what makes you uniquely exceptional at delighting others.

Join us in creating beautiful smiles and wonderful memories for our patients – apply now!

Anchor Orthodontics is an equal opportunity employer and embraces diversity in the workplace.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• On-the-Job Training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Uniform allowance

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)

Work Location: In person