Scheduler Ii

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

This role is focused on the scheduling of incoming released Western Hemisphere Hot Tapping & Plugging (HT&P) Services jobs, to organize, adjust and control the master schedule relevant database. Heavy interaction/communication with internal departments, including Sales, Field Service, and HT&P Service Centers to ensure all Western Hemisphere HT&P services deadlines are met. This involves a continuous fluctuation and coordination of field technicians, equipment, times and changes to field services schedule.

Responsibilities

• Organizes, implement and maintain scheduling management system supporting identified Western Hemisphere HT&P services jobs
• Schedules Field Technicians and equipment for all Western Hemisphere HT&P services jobs
• Schedules Field Technicians in accordance with Fatigue Management (FMP) guidelines
• Selects appropriate Field Technicians for HT&P services jobs who meets customer specific operating qualifications, correct TAP level, and optimize lowest travel cost
• Extracts, organizes, and consolidates change requests from Project Managers, Service Center Managers, and Services Coordinators
• Adjusts and re-communicates schedules to stakeholders and redirects resources as necessary to accommodate changing HT&P Services priorities or available resources
• Support Service Center Managers with TAP progression, scheduling all Tap classes in FSA and informing training executed and cancelled in the month vs. original plan
• Schedules prioritization meetings and provide status updates as it relates to possible scheduling conflicts, emergencies, and job cancellations, as needed
• Ensures data entry gaps are managed and eliminated
• Publishes and updates daily, weekly, or monthly schedules to affected work groups
• Assists with management periodic operations reporting
• Assists with periodic audits of key processes
• Takes initiative for continuous improvement in processes, work instructions, training materials, and communicates them with management and team members
• Complies with TDW and customer HSE standards and procedures.
• Performs other tasks as may be required from time to time by upper management Others: Relationships with others & Communication o Reports to Senior Manager I, Operations
• Interfaces regularly with Service Center Managers, Service Coordinators, Project Managers, Sales, and other schedulers
• Schedules Western Hemisphere Field Services Technicians and equipment Customer Orientation
• Ensures that all scheduling requests are processed correctly and promptly
• Ensures that appropriate information is given to the various internal departments
• Ensures that issues and conflicts are immediately escalated

Qualifications

• Vocational training in business, engineering or pipe trades discipline or the equivalent experience of 2 to 5 years of Project Coordination, Scheduling, or Logistics experience
• Excellent interpersonal, communication (both written and verbal), and presentation skills
• Ability to function professionally and provide excellent customer service in high-stress situations
• Moderate to high tolerance for ambiguity in internal customer requests
• Ability to distill critical information from multiple departments within the organization
• Excellent attention to detail
• Well-proven time management skills while remaining flexible in responding to changing company and/or client needs
• Highly solution-oriented; proactively identifies potential issues and resolves them
• Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
• Ability to understand the big picture and troubleshoot process issues
• Ability to work independently and interdependently
• Intermediate computer skills, MS office and Excel required
• Intermediate database skills AX, FSA, CRM, Microsoft Project or Primavera preferred

NOTE: This is a non-DOT position and is not considered to be Safety Sensitive