Address
Form of workJob Description
Working ticket queue in Service Now to help troubleshoot/resolve SCCM/Software OS issues escalated by L2 techs. Assistance in testing OS updates, language pack distribution, and packages on multiple hardware models and providing feedback/analysis.Apply and test software patches provided by vendors.Providing recommendations on desktop technologies.Identify and suggest improvements to processes.
Working ticket queue in Service Now to help troubleshoot/resolve SCCM/Software OS issues escalated by L2 techs. Assistance in testing OS updates, language pack distribution, and packages on multiple hardware models and providing feedback/analysis.Apply and test software patches provided by vendors.Providing recommendations on desktop technologies.Identify and suggest improvements to processes.
