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Form of workJob Description
JOB LOCATION: 480 Sawgrass Corporate Parkway, Suite 200, Sunrise, Florida 33325.
Company Overview:
Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.
Why Join Us?
We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.
Position Summary:
The SampleIQ Analyst, Jr - SA will be responsible for analyzing sales field sample activities, while ensuring accurate and timely sample reporting to the client. The position will assist field sales management and the Supervisor, SampleIQ Ops with all pertinent sample information while strictly adhering to client specific SOP’s, client BRD and the FDA’s Prescription Drug Marketing Act (PDMA).
Essential Duties & Responsibilities:
- Serve as point of contact for field sales representatives to assess field needs and propose problem resolution under Supervisor, SampleIQ Operation’s direction.
- Manage incoming data exceptions identified by the SIQ data validation process.
- Assist in the quarterly reconciliation analysis, and provide feedback and guidance to field sales representatives.
- Coordinate sample accountability processing for terminated sales representatives.
- Work with client’s sample accountability onboarding process for new hires.
- Monitor sample activities and exceptions while advising field sales representatives of PDMA regulations and client specific SOPS.
- Identify and report all suspicious and/or diversionary sampling activity to the client.
- Provide ad hoc sample trending reports under direction of Supervisor, SampleIQ Ops.
- Manage the processing of the Signature Verification Letters.
- Occasional travel may be required.
- Perform other duties and/or special projects as assigned.
Other Qualifications:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and quantitative productivity standards.
- Compliance with all personnel policies.
Education, Experience and Technical Skills:
- Bachelor’s Degree and/or a minimum of three years of equivalent work experience in sample accountability, compliance or related field strongly preferred or at manager’s discretion.
- Experience working and supporting a pharmaceutical sales organization strongly desired.
- Extensive knowledge of Microsoft Office, primarily Microsoft Excel required.
Soft Skills:
- Exceptional Customer Service skills required.
- Must have demonstrated excellence in written and verbal communications and relationship building.
- Must be detail oriented while possessing sound decision-making and analytical skills.
- Excellent interpersonal and communication skills; ability to work closely with cross-functional teams in order to achieve business and customer goals.
- Ability to work independently in a highly dynamic environment and balance multiple priorities efficiently.
Perks of Being a "Synergistian":
Synergistix offers a comprehensive benefits package including:
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan
- Dental and Vision plans
- Supplemental/Gap Plans
- Short and Long Term Disability insurance
- 100% company paid life insurance plan (with buy up)
- Spouse and Children life insurance plans
- Up to 5 weeks of Paid Time Off (PTO)
- Paid Day Off during the month of your birthday
- Paid Day Off during the month of your service anniversary
- Company-paid Volunteer Time
- Flexible work schedules
- Telecommuting (for qualifying positions)
- Casual Dress 5 days a week
Synergistix Cares about its Employees:
At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks
- Annual Employee Appreciation Day
- Monthly Town Hall Meetings
- Birthday and Service Anniversary Celebrations
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
- Bagel Friday’s
- Game room
- Dry cleaning service
- Monthly appreciation events
- ...and much more!
Sounds Like You? Apply Now!
Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.
About Synergistix:
Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.
