Salvage Service Associate

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: On-site Hybrid ( #LI-Hybrid ) - After 90 days in office training.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Position Details

This is an In-Office role, you will have the opportunity to work from home 2 days/wk. after completing 90 days of training!

The work week is Monday-Friday, 40 hours, with flexible scheduling options after training, 7:00 a.m. - 7:00 p.m.

• Hiring Locations: Applicants who wish to be considered for this role must reside in either Caledonia, MI, or Oklahoma City, OK area
• Start Date: Monday, February 12
• Paid Training: 90 days, Monday - Friday, 8:00 a.m. - 4:45 p.m.
• Compensation: $17/hr. with annual Bonus and merit Increase - Based on performance.

Overview of the Role

Responsible for processing title paperwork for total loss vehicles, motorcycles, specialty vehicles, and assisting customers throughout the title transfer process, and initiating calls with lien holders. Assists Total Loss Specialists with questions concerning paperwork, and manages the salvage inventory to ensure sure salvage vehicles are sold in a timely manner.

A Day in the Life of a Salvage Service Associate

• Review paperwork and make decisions on vehicle titles for accuracy and completeness following state guidelines.
• Send paperwork to customers who submit incomplete or inaccurate paper/title work.
• Notify Total Loss Specialists if they can make payment to customers, or notify them if the paperwork is incorrect or incomplete.
• Sort and file, or submit completed paperwork to the vendor for processing, as appropriate.
• Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them following state guidelines.
• Must learn and be familiar with paperwork requirements for all fifty (50) states.
• Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork.
• Take inbound calls from customers who have questions concerning completing their paperwork or signing their title.
• Respond to emails from internal and external customers and management.
• Contact Lienholders for customer lien balances and payoff amounts.
• Includes determining payoff dates and per diem amounts for payoffs.
• Compile and send settlement packets to customers explaining the settlement process and amount to customer.
• Follow up with customers and lienholders in a timely fashion for pending paperwork including additional paperwork that may be required for title transfer as a result of the claim.
• Review and manage inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized for the efficient liquidation of salvage assets for the Exchanges.
• Collaborating with Field Salvage Coordinators as needed on vehicles that need special attention to be liquidated.
• Performs other duties as assigned.

Experience & Skills

• Previous clerical or administrative experience is highly desirable.
• Computer skills: A typing test may be required.
• Microsoft Excel experience.
• Strong attention to detail.
• Strong ability to apply critical thinking.
• Strong ability to work independently.

Education Requirements

HS High School diploma or equivalent required.

Physical Actions & Environment

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (for example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locate material, resources, and other objects.
• Ability to continuously operate a computer for extended periods, up to a full work shift.
• Physical dexterity is sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: Hybrid remote in Grand Rapids, MI