Job Objective:

To provide exceptional customer service to all Goodwill customers while helping to maintain cleanliness of the Salvage Outlet sales floor and present a positive image of Goodwill to the community. This position reports directly to the Salvage Outlet Manager and Transportation Supervisor.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Cashiering:
  • Accurately count money and make change.
  • Accurately ring register being aware of proper pricing.
  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
  • Alert management regarding altered tickets.
  • Communicate specials to customers.
  • Acknowledge all customers and contributors in a helpful & friendly manner.
  • Refer customers to management as warranted.
  • Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
  • Maintain safe working and shopping environment.
  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
  • Know how to properly use the overhead paging system and be able to make promotional announcements.
  • Keep furniture and electrical area in store clean and well organized.
  • Maintain shop-ability and good store appearance.
• Production:
  • Safely move tables to and from the sales floor in a timely manner.
  • Empty trash into compactor as needed.
  • Move material as required using a pallet jack or dolly.
  • Sort material from gaylords, poly carts, tables and cages as required for warehousing.
  • Accurately prepare and process salvage materials for shipment.
  • Maintain general good housekeeping and cleanliness of warehouse as required.
  • Remove outdated stock in a timely manner.
  • Maintain Kaizen standards.
• Attend the Donation Drive Thru:
  • Answer the door as soon as the buzzer rings and politely greet the donor.
  • Promptly unload donations for donor.
  • Be able to refuse unacceptable items politely.
  • Keep a tally of Drive-Thru customers.
  • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

• Must be well groomed and personable.
• Ability to read, write and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.
• Follow the dress code and wear designated identification as provided.