Job Description
Responsibilities:
- Work with End users on issues logged.
- Collaborate with developers and QA on troubleshooting issues.
- As time permits lighter configuration efforts, data loads, user profile clean up and management, developing reports, setting up queues for Case, Setting up new users in the platform.
- Perform data validation and verification in Salesforce databases and interfaces using SQL queries to ensure data integrity and accuracy.
- Integration resources will pick up requirements for Product deployments during Sprint Cycle as bandwidth permits.
- They will also be tasked with updating/refining integrations as the platform leads determine needs.
- 3 to 5 years of experience in the Salesforce environment.
- Proficiency in Manufacturing Cloud.
- Strong understanding of Salesforce platform, including configuration, customization, and integration capabilities
- Integration Support 3-5 years experience with IDMC and Apigee.
- 5 years of experience in the Salesforce environment.
- Proficiency in Manufacturing Cloud.
- Strong understanding of Salesforce platform, including configuration, customization, and integration capabilities.
- Excellent analytical, problem-solving, and debugging skills, with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional agile teams.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus.
- Knowledge of Servicenow and Jira is a plus.