Address
SalaryAbout Railbookers:
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Job Overview:
As a Salesforce Coordinator, you will play a critical role in supporting internal teams by managing and optimizing Salesforce, a customer relationship management (CRM) platform. You will be responsible for ensuring the accurate and efficient use of Salesforce to enhance sales productivity, streamline processes, and drive revenue growth. Your expertise in Salesforce administration, data management, and reporting will contribute to the overall success of the sales organization.
Responsibilities and Duties:
- Salesforce Administration: Maintain and configure Salesforce to meet the needs of the sales team. Customize fields, layouts, workflows, and permissions to ensure optimal system functionality and user experience.
- Data Management: Oversee data quality and integrity within Salesforce. Regularly perform data cleansing, deduplication, and validation to ensure accurate and up-to-date information. Import and export data as needed.
- User Support and Training: Provide ongoing support and training to sales team members and back office teams on Salesforce usage, best practices, and new features. Address user inquiries, troubleshoot issues, and offer solutions to maximize their productivity.
- Reporting and Analytics: Develop and generate reports, dashboards, and key performance indicators (KPIs) to track sales activities, identify trends, and measure team performance. Provide insights and recommendations based on data analysis.
- Process Improvement: Collaborate with cross-functional teams to identify process inefficiencies and areas for improvement within Salesforce. Propose and implement solutions to streamline workflows, increase automation, and enhance overall sales effectiveness.
- Salesforce Maintenance and Upgrades: Stay updated on the latest Salesforce releases, features, and enhancements. Evaluate new functionalities and assess their potential impact on the sales team. Coordinate and assist with system upgrades and integrations.
- Documentation and Training Materials: Maintain documentation, user guides, and training materials for Salesforce processes and procedures. Keep them up-to-date and accessible to ensure consistent understanding and adoption across the sales team.
- Bachelor's degree in business administration, information systems, or a related field.
- Proven experience as a Salesforce Coordinator or similar role.
- Salesforce Administrator Certification is highly desirable.
- Strong understanding of Salesforce CRM functionalities and best practices.
- Proficient in Salesforce configuration, workflows, and data management.
- Familiarity with reporting and analytics tools within Salesforce (e.g., reports, dashboards).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills to effectively collaborate with sales team members and stakeholders.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines.
What We Offer:
- Work from home.
- Medical, Dental, and Vision Insurance including optional HSA and gym membership contributions.
- Employer-Matched 401(k).
- Employee and Family/Friend Travel Discounts.
- Familiarization Trips. Get paid to experience our vacations.
- Comprehensive training and ongoing professional development with opportunities for career growth and advancement within a growing company.
- A collaborative and supportive team environment.
