Salesforce Business Project Manager

Overview

MaxorPlus has an opportunity for an experience Saleforce Business Project Manager to join our growing pharmacy company. As a key liaison between our business stakeholders and technical teams, you will play a pivotal role in driving the successful implementation and optimization of Salesforce solutions. With your expertise in project management and deep understanding of Salesforce functionalities, you will lead cross-functional teams to deliver projects on time, within scope, and to the highest quality standards

 

Our Company

We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

 

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices. This is a remote, home-based role.

Responsibilities

 

• Support 350+ end users and have a keen focus on the user experience.
• Manage the operational support of the platform. Collaborate with stakeholders and manage customer relations.
• Conduct business analysis and research to identify key metrics and opportunities for improvement.
• Ensure the organization and processes remain aligned.
• Deliver top tier Salesforce projects from design & configuration to integration, testing, & training, while managing client communication and expectations
• Build solid, lasting relationships with clients and Salesforce teams
• Collect client requirements and advise clients on Salesforce best practices
• Create Salesforce customized reports and dashboards
• Communicate efficiently and effectively with clients regarding project timeline and deliverables
• Set and meet project milestones and objectives
• Produce and communicate internal and external project status reports and maintain all necessary project documentation
• Partner with the business to customize the Salesforce Health Cloud platform
• Manage end-to-end project delivery, ensuring successful completion within specified timelines
• Collaborate with cross-functional teams to understand and address business requirements
• Lead client discovery sessions to identify the best solution for the business
• Ensure business requirements are accurately translated into technical requirements, and that technical requirements can be traced back to the business needs
• Effectively identify, document, and manage risks and issues
• Highly motivated, organized, and a self-starter capable of managing multiple workstreams and high visibility projects
• Consistently deliver on-time and on-budget deliverables
• Identify, create and facilitate process designs by conducting business and systems process analysis and design; focusing on business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions with quality and data management.
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Develop process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with IT to ensure solutions and systems meet the long-term business strategies.
• Provide project level analysis - producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, risk mitigation plans, UAT plan, etc.)
• Conduct business analysis and research to identify key metrics and opportunities for improvement.
• Prioritize initiatives based on business needs and requirements and manage alignment with stakeholders.
• Collaborate with teams across the customer organization to improve processes, results, and customer experience.
• Conduct meetings and presentations to share ideas and findings.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation. 

Qualifications

Education:                              Bachelor's degree and 3 years of work-related experience, or Master's degree and 1 year of work-related experience

 

Skills:

 

• Business / Operational Project Management
• Data analysis
• Salesforce reporting and dashboard configuration
• Solve complex business problems
• Analytical skills
• Risk & Issue Management
• Continuous improvement
• Change Management
• Customer Service
• Strategic thinking
• User Management
• Business Analysis
• Automating Processes
• Analyzing Data
• Problem-Solving
• Communication
• Learner Mindset
• Attention to Detail
• UAT and end user training

Experience:                           

• 5+ years Project Management experience successfully planning, executing and monitoring projects and services.
• 2+ years Salesforce business / operational project management experience.
• Experience representing business goals / interests and ensuring they are met, with a focus on operational excellence.
• Experience partnering with stakeholders, end users, project leads, Salesforce partners, and technical team members.
• Proven ability to effectively capture business requirements and lead business requirement discovery sessions.
• Experience managing UAT and training activities.
• Change management experience.
• Experience presenting to a broad stakeholder group and senior leadership.
• Excellent communication and collaboration skills.
• Management and communication of project status, budget, and risks/issues/decisions.
• Salesforce certifications. (preferred)
• Able to define, oversee, and implement project metrics for scope, schedule, cost, and quality with minimal direction.
• Experience leveraging data and metrics to help drive decision making.
• Solid interpersonal skills and demonstrable team building skills.

WHY MAXOR?

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients' lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

 

WE OFFER: A diverse, progressive culture that supports a work from home model, a "dress for your day" attire when working onsite, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan
• And MORE!

 

Maxor is an EOE, including disability/vets

 

Please apply online at:  https://careers-maxor.icims.com/

 

Employment Type: OTHER