AddressOpportunity Details
Full Time Salesforce Business Analyst
Remote
Outcomes. Delivered.
GCOM develops technology that helps governments improve outcomes for the people they serve.
For example, our technology:
- Ensures that mothers can buy healthy food for their children through the WIC program
- Helps first responders decrease opioid overdoses in their neighborhoods
- Tracks trends in human trafficking so local law enforcement can identify traffickers and better support victims
- Gives teachers the insights they need to spot students who need extra support
- Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away
In summer of 2023, GCOM merged with OnCore Consulting, a preeminent provider of technology modernization and digital transformation services for the public sector. Combined, GCOM and OnCore form a large-scale digital software and solutions company focused solely on the state, local, and federal agencies, providing outcome-driven, repeatable software and services.
We're more than a technology company -- we're an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.
GCOM and OnCore are looking for candidates to fill the role of Salesforce Business Analystto join our team.
Key Responsibilities:
- Requirements Gathering: Collaborate with business stakeholders to gather and document detailed business requirements.
- Process Improvement: Identify opportunities to streamline and improve business processes using Salesforce technology.
- Testing and Validation: Ensure that Salesforce configurations and customizations meet business requirements through testing and validation.
- User Training: Provide training and support to end-users to maximize their utilization of Salesforce.
- Documentation: Create and maintain documentation for Salesforce configurations, processes, and workflows.
- Collaboration: Work closely with Salesforce administrators, developers, and other stakeholders to implement solutions.
- Test Planning: Develop test plans and strategies based on project requirements and specifications.
- Test Case Design: Create detailed test cases and test scripts to thoroughly assess software functionality.
- Test Execution: Execute manual and automated tests to identify defects and ensure software meets quality standards.
- Defect Reporting: Document and track defects, providing clear and concise information to developers for resolution.
Qualifications:
- Bachelor's Degree in Computer Science/Information Science/Information Technology or related experience
- 4+ years of quality assurance experience
- 4+ years of testing experience
- 2+ years of quality assurance experience using Salesforce to produce high quality technical documentation and analysis
- Highly developed written and oral communication skills
- Knowledge and experience with Agile and DevSecOps methodologies Salesforce QA Analyst
- Salesforce certifications, such as Salesforce Certified Business Analyst, are a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Salesforce platform and its capabilities.
- Strong knowledge of software testing methodologies and tools.
- Excellent problem-solving and debugging skills.
- Attention to detail and a commitment to delivering high-quality software.
- Strong communication skills to convey testing results and collaborate effectively with the development team.
- Familiarity with agile development methodologies is a plus.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At GCOM, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $80,000 to $95,000.
If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!
GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.
Minimum Salary: 80000.00Maximum Salary: 95000.00Salary Unit: Yearly
