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Form of workJob Description
Job Description:
Pay Range 55hr - $65hr
Scope of the Project:
Pay Range 55hr - $65hr
Scope of the Project:
- As a Salesforce Administrator , candidates will play a pivotal role in the daily maintenance, enhancement, and integration of our Salesforce instance.
- Candidates will be responsible for managing user changes, monitoring workflow queues, and performing various administrative functions to support our business operations.
- Additionally, you will have the opportunity to work with external integrations, including AWS Connect, ServiceNow, and Azure AD, to ensure seamless data flow and system connectivity.
- User management: create, modify and deactivate user accounts, profiles, and permission sets as needed.
- Ensure user access and security are maintained according to best practices.
- Sandbox management: create and manage sandbox environments for development, testing and quality assurance purposes.
- Collaborate with the development team to promote code modifications and updates between environments.
- Workflow monitoring: monitor workflow queues and automation processes to ensure they are functioning as intended.
- Troubleshoot and resolve workflow-related issues promptly.
- External integrations: collaborate with teams responsible for external integrations, such as AWS connect, service now, and azure ad.
- Configure and maintain these integrations to ensure data synchronization and system interoperability.
- Identity provider configuration: configure and maintain identity providers with a focus on an Azure AD, for authentication and single sign on (SSO) functionality within salesforce.
- Ensure secure and efficient access management.
- Documentation: maintain comprehensive documentation of salesforce configurations, processes and customizations.
- Provide training and support to end users as needed.
- Salesforce Administrator certification (e.g., Salesforce Certified Administrator.)
- 5 years of experience as a Salesforce Administrator, with a strong focus on daily maintenance tasks.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Practical experience in creating and managing Salesforce sandbox environments.
- Proficiency in promoting code modifications and updates between Salesforce environments.
- Familiarity with external integrations, including AWS Connect, ServiceNow, and Azure AD.
- A bachelor's degree in information technology systems, computer science, or related field and 5+ experience in Information Technology or related area.
- Relevant experience may be substituted for bachelor's degree on a year-for-year basis.
- CJIS Certification will be a requirement of employment, this training is provided by the Client after a successful background check is completed.
