Salesforce Administrator

BWF is a mission-driven for-profit company serving the nonprofit sector, offering a comprehensive suite of solutions that ensures all nonprofit strategic, technical, and functional needs are met. Our mission is Empowering nonprofits to achieve impact and imagine new possibilities. Structured yet agile services in the core areas of campaign and fundraising strategy, operations and technology, fundraising marketing and engagement, and enterprise strategic planning allow BWF to deliver on its mission. Clients include universities, health systems, arts & culture organizations, faith-based organizations, and NGOs throughout North America, Europe, Africa, Australia, and the Pacific Rim. As a truly comprehensive solutions provider, BWF has a team of consultants with extensive background and experience in every facet of philanthropy.
Position Overview
We are seeking a skilled and motivated Salesforce Administrator to join our team and play a pivotal role in configuring, customizing, optimizing, and leveraging Salesforce to meet company needs and goals. As a Salesforce Administrator at BWF, you will be responsible for overseeing the ongoing management, configuration, and enhancement of our Salesforce platform. This role requires collaborating with cross-functional teams, understanding business requirements, and translating them into effective solutions. This crucial role will play a key role in serving our team members to ensure the best possible outcomes for our clients.
Why should you choose BWF? We advance our world through collaboration with great nonprofit organizations. Our commitment to transforming philanthropy begins with building a team of the most talented, passionate, forward-thinking people our industry can offer. BWF truly has the best employees who care and want to make a difference.
Responsibilities

• Act as primary point of contact for all Salesforce-related inquires and support requests from internal users.
• Collaborate with users to identify needs and create customized solutions.
• Configure, customize, and maintain Salesforce features such as custom objects, fields, page layouts, workflows, process builder, and validation rules.
• Develop and maintain reports, dashboards, and analytics to provide insights into sales, marketing, and client engagement performance.
• Assist in data migration, data cleansing, and data integrity initiatives to ensure accurate and reliable data within the platform.
• Monitor and manage user roles, profiles, permissions, and sharing settings to ensure data security and access control.
• Provide training and support to end-users to maximize their understanding and utilization of Salesforce.
• Stay up to date on Salesforce updates, releases, best practices, and recommended enhancements to drive continuous improvement.
• Collaborate with external consultants and vendors as needed to support integrations and advanced features.
• Participate in the evaluation, selection, and implementation of third-party applications to complement the Salesforce environment.
• Provide regular reports to management on Salesforce performance, project status, and upcoming initiatives.
• Foster a culture of excellent customer service and user satisfaction.
• Other duties as assigned.

Qualifications

• Bachelor's degree in relevant field or equivalent work experience.
• Salesforce Administrator certification required, including Certinia PSA and FFA.
• Proven experience (3+ years) in of hands-on experience as a Salesforce Administrator.
• Previous experience in a professional services company or nonprofit environment is a plus.
• Solid understanding of Salesforce configuration, data modeling, and administration best practices.
• Proven ability to create custom objects, fields, workflows, process builder, and other standard Salesforce functionalities.
• Experience with data management, including data migration, data cleansing, and maintaining data integrity.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Experience with vendor relationships.
• Excellent written and oral communication skills and ability to work effectively with cross-functional teams and end-users.
• Proven ability to exercise initiative and independent judgement.
• Ability to work effectively with diverse individuals at all organizational levels.
• Maintain versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to plan and organize projects with acute attention to detail.
• Time management skills to handle multiple projects and meet deadlines.
• Ability to work on complex projects with general direction and minimal guidance.
• Commitment to diversity, equity, and inclusion.
• Ability to thrive in a dynamic and growing organization, adapting to changing priorities and challenges.

Work Environment/Conditions

• This position can be remote or based in our Minneapolis office (local employees are expected to maintain a hybrid office presence).
• Position requires ability to work in a stationary position for majority of workday.
• Continuous use of computer.
• Frequent communication with team via zoom.
• This is an exempt position that requires at least 40 hour of work per week but due to the nature of this role, additional hours are required when deadlines need to be met.
• We strive to provide work/life balance whenever possible but due to the nature of this role, weekend and evening hours are required when deadlines need to be met
• Overnight travel may be required (up to 10%).
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits
Annual base salary range of $80,000 to $100,000 based on qualifications and experience.
BWF offers a comprehensive benefits package including:

• Paid holidays, PTO and volunteer time off
• 401(k) retirement plan with employer contribution
• Health insurance with HSA and FSA (medical and dependent care) options
• Employer paid dental and vision insurance, 100% employer life insurance, short and long-term disability, Long Term Care insurance, and paid parental leave.

Diversity, Equity, and Inclusion
As an organization that exists to advance our world through the empowerment of nonprofits, we will serve our clients and industry from a sustainable space that is diverse, equitable, and inclusive. We are committed to making our organization a place of collaboration, integrity, and discovery, where everyone can thrive as individuals, with unique perspectives and be a part of something great. This commitment drives our ability to provide innovative solutions and create the best outcomes.

To apply please submit a resume and cover letter (applications without a cover letter will not be considered). Applications will be accepted through February 6, 2024. However, in the event that the position remains unfilled, applications received after that deadline may still be considered for review. In the event that we receive an overwhelming number of applications, qualified early candidates will receive priority consideration.

This is a remote position.