Sales Training Specialist

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Job Summary:

This role is responsible for developing and executing NRG’s Sales Training strategy, supporting all relevant sales channels. The Training Specialist will train both in-person and virtually to enable sales agents and leaders to sell NRG’s suite of energy and related products effectively.

This position supports both Texas USA and Alberta CA markets for NRG.

Essential Duties/Responsibilities:

• Work with sales vendors to plan, schedule, manage, and track their training needs
• Determine training requirements by understanding NRG’s sales and marketing strategic plans and evaluation of current sales results
• Work with Program Manager to develop and execute “salesperson lifetime training” path, and own the materials created
  • Onboarding training
  • Advanced training
  • Supplemental/ongoing training

• Identify business opportunities (process improvements, knowledge sharing, feedback from agents, etc.) and works with the relevant Channel Managers and Vendor Managers to execute and implement them.
• Assist with audits of third-party vendors and in-house personnel for compliance with policies and procedures and with regulatory and accreditation requirements.
• Analyze data to determine trends, identify needs and opportunities, allocate resources in a cost-effective manner, and prepare reports describing overall and individual performance.

• Collaborate with vendor management and channel sales teams in the implementation, monitoring and reassessment of quality improvement plans at the vendor, office, agent, and product levels.
• Assist with maintaining documentation of processes as allowed per state and or federal requirements related to oversight of audits, sales, and customer experience performance.
• Maintain strong relationships with internal and external customers to promote a cooperative and constructive environment for improvement.
• Perform other related duties as assigned

Working Conditions:

• Hybrid work environment based on existing business needs
• Some overtime is required as special projects arise
• Travel within Texas (Houston, Dallas, South Texas) as required

• sibilities

Minimum Requirements:

• High school diploma or GED equivalent
• 1+ years of experience facilitating group learning (virtual and/or in-person)

• Experience developing training curriculum/content

Preferred Qualifications:

• Bachelor’s degree

• 1+ years of energy industry experience
• Demonstrated experience in instructional design
• Proficient with standard office workstation technology, including Microsoft Office suite or software tools

Additional Knowledge, Skills and Abilities:

• Excellent communication and presentation skills
• Outstanding initiative and project management skills
Self-starter
• - takes steps to improve deliverables/results without having to be asked
• Thinks creatively, works independently, handles multiple concurrent assignments effectively and makes timely decisions; ingenious problem-solver in face of time and resource constraints
• Approaches issues and problems through teamwork and collaborative efforts

• Listens and accords respect to divergent points-of-view
• Able to work effectively on a team composed of people with diverse backgrounds
• Able to distill large amounts of material into 1-2 page summaries of what’s most relevant
• Able to work across ability levels – knowledgeable enough to satisfy the questions of high-skill sales agents and vendor principals, able to make it simple and relatable to a low-skill agent

• Positive, upbeat attitude about sales and NRG products/services

Physical Requirements:

• This role typically spends time sitting and working with computer
• Occasionally requires lifting as appropriate to perform duties and responsibilities

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.