Sales Support/ Receptionist

Sales Support/ Receptionist

The role of a Sales Support is to deal with incoming customer inquiries and assisting the Sales Team with daily Sales administrative activities.

Responsibilities:

Perform order entry for the Sales Team for orders received by phone, email, and in-person. Prepare and review daily invoices for accuracy and notify appropriate departments for prompt order fulfillment and shipping. Assist customers with product inquiries and facilitate product sales

Requirement:

Bilingual English/Spanish preferred

Daily tasks:

• Answering incoming phone calls
• Order entry (phone orders, e-mails, website – iTrade/SPS Commerce, etc)
• Submitting daily invoices (email or website – iTrade/SPS Commerce)
• File BOL’s
• Reconcile short pays/outstanding invoices/credit memos
• Maintain Trouble Tracker – Rejections
• Freight Purchase Matching
• Order Office Supplies – When needed
• Communicating internally important feedback from customers
• Supporting the sales force with general operations to help reach the team’s objectives
• Other duties as assigned

Requirements for the role:

• High organizational skills and ability to manage a number of projects at the same time
• Ability to prioritize own workload
• Strong communication skills
• Strong computer skills for example Microsoft Office Suite and Famous
• An administrative or sales background
• Must be detail oriented

Work Schedule: This is a full time position. The hours are basically 8 per day, from Monday to Friday from 6:00 Am to 3:00 Pm.

Physical skills, mental abilities and requirements: The ability to work in a fast paced open environment. The ability to work under pressure to meet deadlines.

Pay is commensurate with experience.