Sales Support

Sales Support
The Sales Support is responsible for order processing, coordination of requirements, status updates and other support activities needed to ensure the accurate and timely fulfillment of orders.
LOCATION: Goleta , California 93117
POSITION: Right to Hire
BENEFITS: Healthcare, Dental, Vision, Life, Disability, Telehealth , Prescription Drug Discount Plan etc.
WORK AUTHORIZATION: US Citizen Requirements
PAY: $ 22.00 hour
JOB DESCRIPTION
Under the general guidance of the Sales Administration Manager, responsible for order processing, coordination of requirements, status updates and other support activities needed to ensure the accurate and timely fulfillment of orders. One of the primary functions of this position is to act as the liaison between the external customers and internal departments including Manufacturing, Business Development, Export, Finance and Legal.
Pre-Sales
Provide pricing, lead times, part numbers and other product/ordering information as required.
Direct sales leads to appropriate Business Development or technical contacts.
Order Processing
Review customer orders, confirm accuracy, identify issues to be addressed and acknowledge receipt.
Collection of supporting order documentation and information.
SAP data entry
Order Fulfillment
Monitor order progress, identify delivery obstacles and coordinate resolutions.
Provide status updates to the customer.
Process change orders and communicate requirements with affected parties.
General Support
Generate and distribute reports as required.
Assist with non-standard customer requests.
Coordinate line of business specific special programs and offers.
Gather product forecast information.
Attention to Detail Consistently demonstrates conscientiousness related to the quality of work by performing work assignments with an acute attention to detail, precision, accuracy, thoroughness and orderliness.
Collaboration and Teamwork - Utilizes communication techniques and methods that generate trust, collaboration, open two-way communication and a supportive work environment. Develops team momentum, enthusiasm and camaraderie to obtain maximum team performance. Values diverse talents of team members and works to include various points of view in decision-making.
Flexibility Displays the ability to quickly adapt to changing requirements, special assignments and workload prioritization.
Organization, Planning and Execution Uses organizational and planning methods to develop and maintain schedules and maximize human or equipment resource productivity.
Coping Skills Stays focused, calm and cool in dealing with multiple demands from both superiors and subordinates while maintaining focus on commitments and changing priorities.
Education, Experience & Skills:

• High School Diploma or equivalent required; AS or higher in business preferred.
• Minimum 2 years of related customer service experience required.
• Experience in high-tech Sales Support and/or manufacturing preferred.
• Experience with SAP preferred.
• Competency in Microsoft Office

About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
2221 Lakeside Blvd. Suite 1120, Richardson, Texas 75082 www.staffperm.com