Sales Servicing Specialist (100% Remote-Anywhere in US)

Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our Medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients’ needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process. The result is lower expenses and increased productivity for the auto insurance and workers’ compensation insurance carriers; third party administrators (TPAs); and government entities we serve.

The Sales Support Specialist is responsible for ensuring quality and consistency of service for all clients, internal company, and physician requests related to the sales and marketing functions.

• This is a 100% remote role. The candidate can be located anywhere in US.

Essential Job Responsibilities:

Operations

• Assist in creation of slide deck for sales.
• Provide marketing support including, but not limited to: making reservations, preparing marketing materials, report creation, exhibit preparation, and physician seminar preparation including power point presentations.
• Assist and communicate with clients as directed by Sales, or as necessary, regarding medical records, films, cover letters, sample reports/CVs, turnaround time, fees, phone conference reports etc.
• Coordinate as needed with the Scheduling Department to determine appropriate physician selection.
• Troubleshoot scheduling concerns.
• Communicate with physicians as needed, or as directed, to determine case suitability.
• Serve as primary back up Sales contact as needed.
• Manage process for CLE’s and CEU’s as needed.
• Annually update state license application for Integrity
• Assist in AR collections from clients
• Back up scheduling and sending reports to clients
• Back up to follow up dictation of reports from physicians

Contracted Clients

• Track and perform any and all follow up to ensure compliance with special service instructions.
• Document clients system regarding service level agreement requirements and convey appropriate action plans.
• Review and research quarterly reports. Investigate and document service level deficiencies and create, document, and implement appropriate action plan(s).
• Communicate service level issues regarding physicians to Sales and Marketing Manager and or President.

Account management

• Knowledge of account plans to identify actions, special service instructions for each client and communicate them to scheduling.
• Assist marketing with client relationship; act as liaison between the client and internal staff to ensure timely, accurate communication
• Identify and resolve client concerns.
• Assist marketing on educational seminars for clients.

Administration

• Provide updates for weekly sales meetings.
• Maintain proficiency with company computer systems, databases and Microsoft Office Suite.
• Maintain an acceptable attendance record.
• Set up various outstate physician marketing functions as requested.
• Must possess a spoken understanding of URAC accreditation elements relevant to the position, and actively practice and apply such standards as outlined in company policies and procedures. Mandatory participation in URAC training programs relative to the position. Participation in established and future designated URAC committees may be required per company policy.

Qualifications:

To perform this job satisfactorily, an individual must be able to perform each duty and responsibility satisfactorily. The qualifications and requirements listed below are representative of the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma required, with a Bachelor’s degree preferred. At least three years of experience in the insurance, legal or healthcare industry. Sales experience preferred.

Knowledge/Skills/Abilities:

• Sense of urgency – strong deadline orientation.
• Ability to prioritize and multitask.
• Proficiency in MS Office and the operation of basic office equipment.
• Ability to communicate effectively, both orally and in writing.
• Basic knowledge of the IME industry;
• Ability to persuade and influence others.
• Ability to follow routine verbal and written instructions.
• Self-directed – ability to work with minimal supervision.
• Knowledge of planning and scheduling techniques.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Strong interpersonal and communication skills.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Strong project management skills.
• Strong detail orientation.

EEOC Statement:

Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.