Sales Operations Coordinator Remote (Pst) - 24668

This is a remote position. You must reside in the Pacific Time Zone.

Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Operations Coordinator for an 12-month Contract. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.  

Acts as a Liaison for all Service Contract related items between the Customers, Sales Reps, Finance, and Service Product Manager. Responsible for investigating and resolving Service and Repair issues including, but not limited to, pricing, billing, contract termination, renewals, etc.

Position Description (Principle Duties and Responsibilities)

• Provides customer services relating to sales, sales promotions, installations and communications. 
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. 
• Develops organization-wide initiatives to proactively inform and educate customers. 
• Develops improvement plans in response to customer surveys.

Requirements

• 1-2 years of experience required, Bachelors degree preferred 
• Must have Skills: 
  • 1. Analytical-experience working with data to solve problems and develop processes 
  • 2. Organized 
  • 3. Communication (customer service orientation) 
  • 4. Experience with Microsoft Office 
  • 5. Proficiency in Excel including pivot tables and various functions