Sales Operations Coordinator

This Sales Operations Coordinator will report to the  Operations & Strategy Manager and will enable outstanding customer service by leading department projects and initiatives. This position serves as the program coordinator for Business Partner onboarding/training and complaint management. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations.

Responsibilities

• Maintain the installer back-office processes, which encompass answering questions about products, prices, availability, product uses, and credit terms, while documenting interactions and occasionally forwarding information to interested parties within the organization.
• Administer the partner complaint management process through intake, triage, escalation, follow-up, reporting, quality assurance, and review.
• Complete onboarding process and build relationships that enable partner success by staying tuned-in and driven by customer needs, industry trends, and current events.
• Collaborate cross departmentally to manage the Business Partner agreement and processes across the organization.
• Collaborate with the department project managers and risk manager to onboard and welcome new business partners
• Analyze partner risk during onboarding and monitor risk throughout the partnership.
• Oversee onboarding requests to remain within Service Level Agreement.
• Confirm banking account information for partners through ACH portal
• Review contracts and business document to maintain compliance
• Creating and editing internal/external knowledge-based articles.
• Maintain knowledge of the organization's products, services, procedures, and policies.
• Evaluate business partner responses and recommend operational improvements.
• Maintain knowledge of the organization's products, services, and customer service policies and update procedures as needed.
• Develop and maintain Business Partner reporting needs as well as internal stakeholder department reporting tasks.

Required Qualifications

• Minimum of 3-4 years of experience in customer service, operations, account management,  business administration, training & development or related role.
• Renewable Energy, Lending/Finance, Construction, or related experience preferred.
• BA in Business Administration, Economics, Project Management, or related field preferred.
• Demonstrated experience with CRM software such as Salesforce, Confluence, JIRA and Microsoft Office suite.
• Excellent critical thinking, multitasking, and organizational skills.
• Exceptional verbal and written communication skills combined with the ability to ex-plain complex concepts in a clear and simple way.
• Friendly and welcoming manner with the ability to maintain a calm and polite demeanor in stressful situations.

$58,591 - $71,050 a year

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties & requirements, and the necessary experience relative to the job's minimum qualifications. 

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation

Hanwha Q CELLS America Inc. ("HQCA") is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the worlds largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ), Thalheim, Germany (Technology & Innovation HQ), and San Francisco, USA (Energy Storage/Inverter & Software HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

Benefits*

   Medical, Dental, Vision

   Paid Time Off

   Tuition Reimbursement

   401K

   Paid Holidays

* All benefits dependent on role and eligibility

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. 

Standing: 20% of time

Sitting: 70% of time

Walking: 10% of time

Pulling: up to 10 Pounds

Pushing: up to 10 Pounds

Carrying: up to 10 Pounds

Lifting: up to 10 Pounds

Agility   (F = Frequently, O = Occasionally, N = Never)

Turning: F

Twisting: F

Bending: O

Crouching: O

Balancing: N

Climbing: N

Crawling: N

Kneeling: N

Dexterity   (F = Frequently, O = Occasionally, N = Never)

Typing: F

Handling: F

Reaching: F

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