BUSINESS HEALTH
- Coach and motivate sales team to meet sales, test drives, delivery, and productivity goals (where applicable)
- Demonstrate sales leadership by role playing and having an active presence in customer facing locations
- Train and develop team on sales and delivery processes (where applicable)
- Analyze data to determine optimal business strategies
- Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
- Ensure team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings
- Identify local marketing and event opportunities to drive sales
- Drive for excellence in all areas of business focused on reaching expectations for respective location
CUSTOMER EXPERIENCE
- Responsible for ensuring all employees provide best in class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
- Manage escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Lucid's mission
EMPLOYEE ENGAGEMENT
- Select, train, and develop employees, ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide constant feedback to drive results
- Identify high potential talent and effectively succession plan for needs of the business
- Ensure all employees adhere to Lucid policies and procedures
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
BRAND STANDARDS
- Ensure facility maintenance and showroom presentation adhere to the brand standards
- Ensure all employees align with Lucid's Dress Code and Grooming Guidelines
You Bring:
- Bachelor's degree or equivalent experience
- 5+ years of team management experience with proven track record to meet or exceed goals
- Experience in VIP Customer Experience , commission environment preferred
- Self-starting entrepreneur with exceptional management and coaching skills
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Effective and proven approach to sales and sales operations
- Impeccable attention to details
- Acts with urgency and champions excellence in all company objectives
- Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
- Ability to work evenings and weekends in a retail environment
- Valid driver's license with a clean driving history
- Ability to obtain appropriate state licensing, where applicable