Sales Manager

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands has been making travel matters for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

· After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.

· You also get 2 weeks a year where you can work from anywhere in the world, your choice.

· To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.

· Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

ABOUT US

The Travel Corporation is a highly successful international travel group with over 40 award-winning brands. The company is family-owned, has been in business for four generations over 100 years, and operates in more than 60 countries, on seven continents, with over 35 offices and more than 4,000 team members.

The tour brands that are covered by this role consist of Trafalgar, Insight, Luxury Gold, Costsaver, Brendan Vacations, & Contiki.

At The Travel Corporation (TTC), taking care of the destinations we visit is important to us. We’re proud to be a founding member of TreadRight, a joint initiative by The Travel Corporation family of brands that works to sustain environments and communities around the world for future generations.

POSITION SUMMARY

Sales Managers are responsible for maximizing sales within their designated territory by cultivating strong relationships with existing trade partners, driving brand awareness, and identifying new customer prospects utilizing consultative sales best practices. By effectively representing the tour brands to the travel industry and the public, Sales Managers strive for the successful execution of their sales plan and the achievement of their passenger objectives/goals. Sales Managers represent Trafalgar, Insight, Luxury Gold, Costsaver, Brendan Vacations, and Contiki, which allows them to identify growth potential for a partner based on a brand that best fits their needs, allowing for growth through any of the brands.

The preferred candidate is based in the greater Manhattan, Long Island, or Hudson Valley area.

KEY RESPONSIBILITIES

• Develop and implement sales and marketing plans with key accounts using a customized approach to address their exact needs, identified through consultative sales.
• Strengthen relationships and achieve growth with key accounts through regular contact and informative updates with respect to their productivity and progress; and to assist in the achievement of their goals.
• Embrace and demonstrate the principles and practices of the Consultative Sales Process (CSP) and progress through the levels of TTC’s CSP accreditation program.
• Effectively use CSP to be the Best-in-Class sa
  les team in the industry where partners value our customer-focused, consultative sales approach.
• Utilize Salesforce to manage and maintain sales territory.
• Maintain accurate records of sales activities in Salesforce; record trainings, appointments, tasks, customer feedback, and other sales activities in a timely manner. Utilize Salesforce reports to provide useful information to advisors during every call, training, and in regular e-mail communication.
• Provide robust training opportunities for advisors through consistent trainings, client presentations, product information sessions, sales trainings, webinars, and ongoing communication.
• Escort familiarization trips for travel advisors as necessary.
• Ensure that marketing collateral is utilized to its fullest potential; ensure that Trafalgar, Insight, Luxury Gold, Costsaver, Brendan Vacations & Contiki have prominent placement in key account agencies. Effectively manage brochure supply and regional distribution.
• Identify and develop new business opportunities, including Independent Travel Consultants (ITC) within your territory and effectively build plans for key agencies to establish Elite Partner Agreements (EPA).
• Evaluate ROI of potential trade and consumer shows/events and participate where beneficial. Continually identify new events that would be beneficial to our brands.
• Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to the management team with respect to trends and opportunities.
• Ensure that all requested sales reports are accurate, detailed, and submitted within the desired timeframe.
• Actively seek out and foster group business; maintain contact with the originating agent from the beginning of the process through to the departure of the group, to follow up upon group return.
• Manage T&E budget, goodwill, and co-op marketing funds in the most cost-effective way, being mindful of established policies.
• Other duties as required and assigned.

COMPETENCIES

• Communication Skills: Excellent written and verbal communication skills required. Ability to interact with all levels of staff required. Ability to uncover a client’s explicit needs and provide appropriate solutions to them.
• Presentation Skills: Able to deliver inspiring presentations through our brand messaging and pillars, engage as a credible trainer, and represent the company professionally at internal and external events. Able to represent the brand during presentations by being engaging, enthusiastic, and displaying the brand's essence.
• Interpersonal Savvy: Able to use good listening skills, be sensitive to customers, adjust quickly to different personal communication styles, and stay open to other viewpoints.
• Drive for Results/Action-Oriented: Motivated to achieve results/targets, set challenging goals, show positive energy, react to opportunity, instill urgency in others, and meet deadlines.
• Negotiating: Able to negotiate effectively in a positive manner, compromise and find alternate solutions, seek common ground, articulate own and other’s goals, stay focused on positive outcomes, and use closing skills appropriately.
• Planning and Organization: Able to develop detailed territory sales/marketing plans aligned with company goals, manage time and workflow well, work systematically/efficiently, manage distractions and interruptions, and monitor and respond to regional/industry trends in a timely manner.
• Learning/Problem Solving: Able to evaluate an issue and understand the underlying causes, apply new information quickly, and solve problems creatively. Solution oriented, when a challenge arises focus on creating a solution.
• Customer Focus: Able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer objections, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to external and internal customers.
• Integrity/Trust: Work with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values
• Composure/Adaptability: Able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict calmly and effectively.

EXPERIENCE

• 3+ years sales and customer service experience preferred; 3+ years travel industry experience preferred; 3+ years territory sales experience preferred

TRAVEL REQUIREMENTS

• Proficiency in Microsoft Office (emphasis on PowerPoint applications, for effective execution of presentations), Internet, and webinar tools.
• Ability to utilize web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers and technology to improve efficiency and productivity.
• Ability to use Excel spreadsheets to store and manipulate account data.
• Prior use of Salesforce or other CRM is a bonus.

TRAVEL REQUIREMENTS

• Able to work flexible hours, including evenings and weekends as required.
• Up to 50% overnight travel is required. Some overseas travel is required.
• Able to produce a suitable automobile that will be used for business travel and all legally mandated licenses and insurances.

ADDITIONAL REQUIREMENTS

Ability to secure a corporate credit card in his/her/their name, or in the event that a corporate credit card is denied, ability to produce a personal credit card with an available line of credit of at least $5,000 for business expenses.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!