Sales Manager

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Trust, Open & Honest Communication, and Commitment

• Books profitable business for the hotel
• Solicits potential sales leads
• Contacts clients to sell special amenities and/or extras to enhance their stay
• Establishes strong rapport with clientele; maintaining strong communication prior to hotel stay
• Maintains strong client base within assigned market segment
• Actively participates in industry related organizations
• Prospects for new business opportunities
• Consistently works to book repeat business
• Maintains close contact with clients to determine needs, expectations, etc.
• Communicates effectively with hotel staff to ensure smooth delivery of all services.
• Coordinates with reservations to ensure accuracy in room requests
• Coordinates and conducts site tours for booked and potential guests
• Assists in producing sales contracts
• Achieves designated sales goals
• Works effectively with Lodging, Recreation, Convention Services, and Banquet Departments to ensure guest satisfaction
• Maintains strong knowledge of Lake Nona market, with the ability to sell and service events at Aloft.
• Actively participates in community/civic activities to maintain awareness within community and to create booking opportunities
• Participates in geographically appropriate trade shows

• Explains and justifies expenses to clients
• Evaluates each piece of business to ensure business can be properly serviced
• Executes sales plan to exceed goals
• Maintains strong awareness of hospitality trends
• Reviews guests’ feedback to ensure continual guest satisfaction
• Welcomes incoming guests with courteous and professional attitude
• Handles client requests promptly and with high level of accuracy
• Maintains an up to date working knowledge of all property amenities as well as any special events
• Interacts with staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the sales team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows Aloft dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Performs other duties as assigned

• High school diploma or equivalent required
• Four year degree preferred
• At least three to five years sales experience preferred

• At least one year sales experience required
• At least one year hospitality experience preferred
• At least three years customer service experience preferred

• Must be able to read, write and speak English
• Must have valid Florida driver’s license, or be willing to obtain one, and meet company driving standards
• Must be able to work well under pressure
• Must be able to work with high level of accuracy
• Must be extremely detail orientated
• Must have the ability to analyze and close business
• Must have strong solicitation, account profile and qualification skills
• Must have strong knowledge of the sales process
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be able to work with high level of autonomy
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be willing to travel as necessary
• Must have strong knowledge of computers

• Must have strong knowledge of Microsoft Office Suite programs
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests