SALES MANAGER

The Sales Manager at our Fairfield Inn & Suites Houston Intercontinental Airport will be responsible for the sales and revenue generating efforts with emphasis attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service. Will also be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the events, and post event phases of property events.

Responsibilities:

• Meet or exceed pre-determined booking goals for guest room revenue
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client
• Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources
• Make in-person sales calls to potential clients at their place of business on a regular basis
• Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management
• Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services
• Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy
• Follow up on bookings and solicit repeat business
• Participate in RFP process for the hotel
• Coordinate and participate in monthly sales blitzes

• Lead pre-event and post-event meetings for assigned groups
• Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
• Manage group room blocks and meeting space for assigned groups
• Participate in customer site inspections and assists with the sales process when needed
• Act as liaison between salesperson and client throughout the event process
• Review billing and payments with clients
• Set a positive example for guest relations

Requirements:

• Minimum of 1 year or more of experience in Hotel Sales & Marketing
• Computer skills and knowledge of industry focused systems
• Ability to multi-task and work in a fast-paced environment
• Travel required to and from businesses of potential clients
• Excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel