Sales & Event Assistant Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
As a Sales Event Assistant Manager, you are responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent in this position is responsible for administering the Sales function in accordance with established policies and procedures to ensure achievement of sales and revenue goals and provision of quality service to customers; develops sales leads for group bookings in order to provide Ameristar with business consistent with targeted clients and volume level in restaurants and banquets.

• Follow up on all inquiries from internal/external guests on catering room needs in both verbal and written communication forms.
• Book functions and handle appropriate menu planning, room set up and other special needs of guests.
• Oversee the proper execution of all catering events.
• Determine blocks for groups with catering needs.
• Coordinate with pertinent departments regarding needs for events.
• Bill all charges to appropriate departments/external guest.
• Provide upcoming events and distribute them to all necessary departments.
• Develop and monitor departmental and event budgets.
• Order all supplies.
• Submit proper notice of events to VP of Hospitality, and his/her designated Manager.
• Receive all sales leads and inquiries about meeting space.
• Provides superior guest service by utilizing ACES. Demonstrates ability to positively affect interactions with customers and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Develop an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.
• Exercises discretion and independent judgment and plans, organizes and controls the delivery of Banquets and Special Events demonstrating positive/constructive leadership behavior.
• Works with department managers in planning property promotions, special events and reservations to ensure most strategic functions and facilitation of service to guests.
• Corresponds verbally and in writing with potential and past clients to solicit bookings; meets and entertains prospective clients to encourage their stay.
• Writes contracts and proposals following solicitation of customers to formally document oral agreements and terms; presents to Vice President of Hospitality.
• Coordinates with the Hotel to ensure that all rooming lists, deposits, and requests are arranged.
• Handles site inspections, which includes showing the property to prospective clients to make a good impression leading to sales.
• Makes personal sales calls and travels to trade shows to produce leads for future business or to maintain good relationships with current clientele.
• Assesses Customer requests, management plans, needs and objectives.
• Formulates themes, activities, menus, and attractions designed to ensure event success and property hospitality/entertainment objectives.
• Communicates and works with guests or property personnel in a positive and constructive manner.
• Oversees/Coordinates with vendors providing services in support of the event.
• Formulates, develops, and implements approved policy, procedure, and rules necessary or required for overall program success.
• Solicit and sell events and collect and post payments.
• Handles guests, team members, and vendor complaints.
• Other accountabilities, responsibilities, duties as necessary or required by Vice President of Hospitality.

BRING US YOUR BEST.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree (B.A.) from an accredited college or university; or minimum of two years previous supervisory or administrative experience; or combination of education and experience combined.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to communicate effectively with guests, outside contacts, and team members.
• Ability to write reports, business correspondence, and procedure manuals.
• Previous experience in Food & Beverage, Hospitality and/or group sales desired.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and guest service skills required.

LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS

• Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete ServSafe training.
• Must possess a valid driver's license and have acceptable driving history as determined by PENN Entertainment's auto insurance carrier.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
STAY IN THE GAME. FOLLOW US.
We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
Starting pay $35,568 a year, based on experience