- Base pay PLUS bi-weekly uncapped commissions, PLUS performance pay, PLUS on-going sales contests, PLUS premium shift pay, PLUS quarterly bonus, PLUS performance paid time off, PLUS prizes and incentives and more...
- Ongoing specialized, paid training and career growth opportunities. This is more than a job!
- Regular contests with unique prizes and incentives.
- Great medical, dental, vision, short- & long-term disability and life insurance options.
- Company paid holidays, floating holiday, and paid time off (PTO).
- 401(k) plan with competitive company match.
- Eligible for free monitored security system after 90 days.
- Education assistance – we encourage and support our employees who want to improve their skills and further their education.
- Engaging and fun company culture that's made up of a diverse group of people.
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
- Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
- Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!
Responsibilities
- Ambitiously market and sell innovative Security and Home Automation products and services to new and existing customers.
- Build value in the CPI brand to drive sales as a leading competitor in Security and Home Automation industry.
- Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments.
- Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems on a daily basis.
- Provide solutions-based approaches to retain customers who are considering service cancellation.
- Conduct outbound calls to current customers who may be selling their home and facilitate a seamless transfer of their Security and Home Automation system to their new residence.
- Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services, and educate the customer on the proper use and maintenance of their system.
- Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
- Consistently improve retention rates and achieve retention goals.
- Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
Qualifications
- 1+ years sales experience, inside sales preferred
- Proven sales skills, particularly with strong upselling and closing abilities
- Strong customer service skills
- Ability to consistently meet and exceed sales quotas
- Coachable, high energy personality, great positive attitude with a desire to grow professionally
- Thrive in a fast-paced, sales driven environment where exceeding sales goals leads to long term success.
- Take pride in delivering excellent customer service
- Experience with CRM system such as Salesforce is a plus
CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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