Sales Associates Norwalk

SALES ASSOCIATE/MATERIAL HANDLER

DIVISION 400

Summary Description:

• The Sales Associate/Material Handler is to assist store management in the daily operation of assigned retail store.
• He/she reports to Store Manager or Assistant Manager in Manager’s absence.

Exemplary Duties / Responsibilities:

• The Sales Associate/Material Handler assists customers.
• He/she stocks and rotates merchandise.
• He/she runs cash register as assigned.
• He/she is responsible for accuracy of transactions when assigned to register, and adherence to company check and credit card procedures.
• He/she report safety hazards and all accidents to Manager or Assistant Manager IMMEDIATELY.
• He/she maintains store in a clean, orderly and safe manner which may include daily mopping of floors and related tasks as assigned.
• He/she assist in receiving new merchandise and processing of incoming merchandise.
• He/she provides customer service in a positive, professional and courteous manner.
• The Sales Associate/Material Handler may be cross-trained for other retail functions, required to perform assigned tasks to standards.
• He/she answer the telephone in a courteous manner.
• He/she attend general store meetings as assigned.
• He/she attend general departmental, and safety meeting as required.
• He/she is responsible for other duties as assigned.

Employment Standards:

Education/Experience:

• High School Diploma or its equivalent.
• Ability to read, write and understand simple instructions.
• Basic mathematical skills.

Knowledge

Some understanding of rendering customer service and working with the public desirable.

Skill:

• Able to answer telephone.
• Use of cash register and calculator /10 key necessary.
• Accuracy of work essential.
• Able to lift, carry, push and pull at least 50 lbs.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies;

Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations

Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities

Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things

Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed

Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment

Desirable Qualifications:

• Fluent communication skills. Bilingual a plus.
• Cooperation with store personnel, direct supervisors and Division Director.
• Ability to serve customer effectively.
• Quantity and quality of work performed.
• Accuracy of records maintained.
• Ability to meet deadlines and respond to special needs.
• Ability to serve the public in a professional and courteous manner.
• Ability to follow simple instructions.
• Appearance and organization of assigned work station.
• Ability to perform some janitorial duties.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Goodwill is a culturally diverse and inclusive organization.

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